aantiix
GBTerrible customer service after the sale Great customer service before the sale. After the sale, had a damaged item which they refused to do anything for (not even 5% off future purchase) despite photos sent within a couple days of item receipt. Their response is they couldn’t verify if the item was damaged at the manufacturer, or by them, or by shipping provider or by me.
Ronnie Bruchez
GBGarbage Policy!!! I purchased a product on Amazon; Camco RV levelers. It was sent thru 4wheelonline. I used the product once and it was damaged. Camco told me that the product was not made properly and they would help replace it. When I shipped it back to 4wheelonline, they would only refund 1/2 of the purchase price for "restocking fee" and added tax. I will never buy from this company again!!!
Ryan lastname
GBunprofessional I spoke with Alexander today and his parting words for me where “go f*** yourself” then hung up. I did not use any foul language with him, just expressed my unhappiness with being sold the wrong part and then not having the company do anything to correct this.
Kameron
GBExpert knowledge; shipping communication could improve… Expert knowledge and easy over-the-phone support. Lack of shipping communication...3 rims arrived and the 4th came from separate warehouse. Initially I thought order was miss placed. After contacting 4wheelonline they informed me the fourth was on still in transit and on it's way. I'd like to conclude this review with I placed my order over the phone and have yet to see some form of emailed receipt/ proof of purchase.
Doug
GBOrdered four tires...still waiting for the fourth Ordered four tires, three arrived. I understand things happen that cause delays, but good customer service can help the situation. After waiting nearly two weeks for the fourth tire, I called customer service. The rep wasn't helpful with answering questions about discounting/returning the tires. Cancelled two appointments to have the tires installed. Would not recommend buying from 4Wheel Online.