Customer Service Non-Existent Ordered Smittybilt Sure Step Replacement Pads 3 months ago and order is still processing. OK, I understand the are "Problems in the distribution chain" but I have been unable to contact 4WheelParts concernig the issue. The phone puts you on hold for 20 minutes before it give you an opportunity to leave a message which is a waste of time because they don't respond to the message. Tried the Corporate phone number and they couldn't help because it was a local issue.

Told me they couldn’t cancel my order… Told me they couldn’t cancel my order because it had shipped. 8 hours later FedEx was notified about the shipment. Told me to call FedEx and stop delivery, then FedEx told me the seller put it stipulation on the shipment so that I couldn’t stop delivery. Told me to bring my items to FedEx and refuse delivery that way. I did that and they still fight me for my refund and keep filing appeals with PayPal so that I don’t get refunded. Have proof items have been sent back, still no refund. Send messages on eBay to taunt me. Don’t give these lowlife middlemen your money. Order directly from a respectable business, these people are scum

STAY FAR FAR AWAY STAY FAR FAR AWAY! These guys are nothing but straight up a** holes and liars!! I ordered wheel and tire package supposed to be mounted and “balanced”, came in with 95-105 lbs of air in each and not one wheel had been balanced! Then after I took them to a local shop had the balanced sent the receipt to 4wheelonline I was basically called a liar and and he said he 100% balanced these wheels even after I sent pictures of the wheels after being balanced and a picture of the receipt having them done WITH the VIN# of my truck in which I also gave them so they could program the tpms sensors. Save yourself some huge headaches and go somewhere else!!!!!

Orderered the Trail Tech Voyager on… Orderered the Trail Tech Voyager on line through a Walmart link to this company. They had a clear advertisement with exact model number. 4wheelonline sent the Vapor and will not make good on the deal. A clear $hit-ass bate and switch operation from my point of view. Don't waste your time ordering from them.

Expert knowledge; shipping communication could improve… Expert knowledge and easy over-the-phone support. Lack of shipping communication...3 rims arrived and the 4th came from separate warehouse. Initially I thought order was miss placed. After contacting 4wheelonline they informed me the fourth was on still in transit and on it's way. I'd like to conclude this review with I placed my order over the phone and have yet to see some form of emailed receipt/ proof of purchase.