Absolutely horrible customer service Absolutely horrible customer service. Ordered 4 wheels they did not fit correctly. Tried numerous times to return them, emails ignored, phone calls were dismissive. Finally opened dispute with CC company - got my money back but it took months. I actually don't think they are intentionally scamming people - just horrible customer service.

Customer Service Non-Existent Ordered Smittybilt Sure Step Replacement Pads 3 months ago and order is still processing. OK, I understand the are "Problems in the distribution chain" but I have been unable to contact 4WheelParts concernig the issue. The phone puts you on hold for 20 minutes before it give you an opportunity to leave a message which is a waste of time because they don't respond to the message. Tried the Corporate phone number and they couldn't help because it was a local issue.

Hello I've been looking all over… Hello I've been looking all over internet for a set of nittos tires for my Ford Explorer I could not find them all on back order for 2 months. It's been tough I called through TTY /Text service I'm hearing impaired your customer team there was great and I was shown a alternate choice in same size all season tires Falken Tires A/s. I am very happy I received great support help from CSR JP .He was helpful and patiently something I don't understand about tires sizes . I got also got great price saved over $ dollars. I'm on fixed income 4wheelonline the place to go for auto anything ...

Terrible company Terrible company. placed order on October 17th my order is still not finished or remedied. They lost the order first, no tracking numbers. Took 1 month for tires and wheels to show up. Tires arrived mounted opposite ways, missing valve stem caps, wrong size lug nuts. Lug nuts took another month to arrive. I’ll never buy from this place again and will spread the word to others.

Terrible customer service after the sale Great customer service before the sale. After the sale, had a damaged item which they refused to do anything for (not even 5% off future purchase) despite photos sent within a couple days of item receipt. Their response is they couldn’t verify if the item was damaged at the manufacturer, or by them, or by shipping provider or by me.