Jeff P
GBOrderered the Trail Tech Voyager on… Orderered the Trail Tech Voyager on line through a Walmart link to this company. They had a clear advertisement with exact model number. 4wheelonline sent the Vapor and will not make good on the deal. A clear $hit-ass bate and switch operation from my point of view. Don't waste your time ordering from them.
Frank Gettman
GBCustomer Service Non-Existent Ordered Smittybilt Sure Step Replacement Pads 3 months ago and order is still processing. OK, I understand the are "Problems in the distribution chain" but I have been unable to contact 4WheelParts concernig the issue. The phone puts you on hold for 20 minutes before it give you an opportunity to leave a message which is a waste of time because they don't respond to the message. Tried the Corporate phone number and they couldn't help because it was a local issue.
Doug
GBOrdered four tires...still waiting for the fourth Ordered four tires, three arrived. I understand things happen that cause delays, but good customer service can help the situation. After waiting nearly two weeks for the fourth tire, I called customer service. The rep wasn't helpful with answering questions about discounting/returning the tires. Cancelled two appointments to have the tires installed. Would not recommend buying from 4Wheel Online.
Corky
GBPlaced an order for n fab predator… Placed an order for n fab predator steps and was unsure if order went thru contacted 4 wheel and spoke with JP he assured me everything was a go and I recd them in less than 5 days. Needless to say I’m impressed from talking with JP and how quick there shipment was I will definitely keep these guys in mind for any future orders
Jay
GBAbsolutely horrible customer service Absolutely horrible customer service. Ordered 4 wheels they did not fit correctly. Tried numerous times to return them, emails ignored, phone calls were dismissive. Finally opened dispute with CC company - got my money back but it took months. I actually don't think they are intentionally scamming people - just horrible customer service.