Customer Service Non-Existent Ordered Smittybilt Sure Step Replacement Pads 3 months ago and order is still processing. OK, I understand the are "Problems in the distribution chain" but I have been unable to contact 4WheelParts concernig the issue. The phone puts you on hold for 20 minutes before it give you an opportunity to leave a message which is a waste of time because they don't respond to the message. Tried the Corporate phone number and they couldn't help because it was a local issue.

Told me they couldn’t cancel my order… Told me they couldn’t cancel my order because it had shipped. 8 hours later FedEx was notified about the shipment. Told me to call FedEx and stop delivery, then FedEx told me the seller put it stipulation on the shipment so that I couldn’t stop delivery. Told me to bring my items to FedEx and refuse delivery that way. I did that and they still fight me for my refund and keep filing appeals with PayPal so that I don’t get refunded. Have proof items have been sent back, still no refund. Send messages on eBay to taunt me. Don’t give these lowlife middlemen your money. Order directly from a respectable business, these people are scum

Ordered wheels online on Fathers Day… Ordered wheels online on Fathers Day weekend. Sent 3 emails asking for shipping details of my order. Never received a call or email regarding issue with order. Never received my order. Only positive to this experience was that my Credit Card was not charged. Don't order online and expect to get a response or your order. called twice 15minutes before closing time, no answer. Rob

Absolutely horrible customer service Absolutely horrible customer service. Ordered 4 wheels they did not fit correctly. Tried numerous times to return them, emails ignored, phone calls were dismissive. Finally opened dispute with CC company - got my money back but it took months. I actually don't think they are intentionally scamming people - just horrible customer service.

Hello I want say you guys are awesome… Hello I want say you guys are awesome great selection of stuff for 06 Jk I'm a Jeepster Enthusiast I own 2 Jeep Wranglers I was going round & round looking for the teapacement wheel for one I cracked ...I called got JP he was super great !!! He helped me find a set of wheels because the set I had needed was discontinued...I am now and forever a #4WHEELONLONEJEEPGIRL Customer Forever JP & 4wheelonline.com thank you ☆☆☆☆☆ ♡♡♡♡ Love my wheels I'm gonna tell everyone I know plus everyone/ 10k members of my Jeepstersof Colorado !!!!