Customer Service Non-Existent Ordered Smittybilt Sure Step Replacement Pads 3 months ago and order is still processing. OK, I understand the are "Problems in the distribution chain" but I have been unable to contact 4WheelParts concernig the issue. The phone puts you on hold for 20 minutes before it give you an opportunity to leave a message which is a waste of time because they don't respond to the message. Tried the Corporate phone number and they couldn't help because it was a local issue.

Terrible customer service after the sale Great customer service before the sale. After the sale, had a damaged item which they refused to do anything for (not even 5% off future purchase) despite photos sent within a couple days of item receipt. Their response is they couldn’t verify if the item was damaged at the manufacturer, or by them, or by shipping provider or by me.

Placed an order for n fab predator… Placed an order for n fab predator steps and was unsure if order went thru contacted 4 wheel and spoke with JP he assured me everything was a go and I recd them in less than 5 days. Needless to say I’m impressed from talking with JP and how quick there shipment was I will definitely keep these guys in mind for any future orders

Ordered wheels online on Fathers Day… Ordered wheels online on Fathers Day weekend. Sent 3 emails asking for shipping details of my order. Never received a call or email regarding issue with order. Never received my order. Only positive to this experience was that my Credit Card was not charged. Don't order online and expect to get a response or your order. called twice 15minutes before closing time, no answer. Rob

Ordered four tires...still waiting for the fourth Ordered four tires, three arrived. I understand things happen that cause delays, but good customer service can help the situation. After waiting nearly two weeks for the fourth tire, I called customer service. The rep wasn't helpful with answering questions about discounting/returning the tires. Cancelled two appointments to have the tires installed. Would not recommend buying from 4Wheel Online.