Jay
GBAbsolutely horrible customer service Absolutely horrible customer service. Ordered 4 wheels they did not fit correctly. Tried numerous times to return them, emails ignored, phone calls were dismissive. Finally opened dispute with CC company - got my money back but it took months. I actually don't think they are intentionally scamming people - just horrible customer service.
Ryan lastname
GBunprofessional I spoke with Alexander today and his parting words for me where “go f*** yourself” then hung up. I did not use any foul language with him, just expressed my unhappiness with being sold the wrong part and then not having the company do anything to correct this.
Jenn C.
GBExcellent Customer Service I ordered my hard to find rims through 4 wheel online, I worked with JP, who gave me amazing customer service. He was friendly and funny. Being in a customer based industry myself, I like calling a company and speaking with an actual person. I would definitely do business with them again!
Doug
GBOrdered four tires...still waiting for the fourth Ordered four tires, three arrived. I understand things happen that cause delays, but good customer service can help the situation. After waiting nearly two weeks for the fourth tire, I called customer service. The rep wasn't helpful with answering questions about discounting/returning the tires. Cancelled two appointments to have the tires installed. Would not recommend buying from 4Wheel Online.
Kindle
GBSTAY FAR FAR AWAY STAY FAR FAR AWAY! These guys are nothing but straight up a** holes and liars!! I ordered wheel and tire package supposed to be mounted and “balanced”, came in with 95-105 lbs of air in each and not one wheel had been balanced! Then after I took them to a local shop had the balanced sent the receipt to 4wheelonline I was basically called a liar and and he said he 100% balanced these wheels even after I sent pictures of the wheels after being balanced and a picture of the receipt having them done WITH the VIN# of my truck in which I also gave them so they could program the tpms sensors. Save yourself some huge headaches and go somewhere else!!!!!