BJ's has terrible credit card service BJ's has terrible credit card service. If you don't want to make a payment or check balance online, the wait time to speak with a representative exceeds 60 minutes. They also change account numbers without notice so that on-time electronic payments do not arrive by due date, which generates interest. This is a fraud practice in my state.

DO NOT SIGN UP FOR A MEMBERSHIP . DO NOT SIGN UP FOR A MEMBERSHIP .. BJS DOES NOT CARE ABOUT THEIR CUSTOMERS... THEY RENEWED MY SUBSCRIPTION WITHOUT MY KNOWLEDGE AND I HAD A NEW MEMBERSHIP FEE THAT WENT UNPAID AND OVER 100 POINTS CAME OFF MY CREDIT SCORE BECAUSE THEY USED A MASTERCARD / BJS CARD THAT I CANCELLED WHEN I MOVED FROM NEW YORK ... NOW I HAVE TO FILE DISPUTES W ALL 3 CREDIT BUREAUS..

Management is awful Management is awful, maybe if they stop micro managing and become team player , jump in and help out. 7 time I have gone there and no one working at the food stand,they say we have no one to work the concession. But will have a greeter at the entrance. So not needed!!!..other employees standing around talking. Like the lady was today . She could have kept it open if she worked it instead of socializing with a cashier.

Extremely poor management and customer service Tire department had 1 empoyee working and he was filling propane tanks, installing tires and manning the register. I had a 12pm appointment am currently writing this review in the writing room at almost 4pm. Probably will never stop at BJs again because of this experience. The worker Kyle was cool and deserves a raise, because I would have quit. He was given no assistance at all. Avoid this tire shop completely. I ordered my tires online so had to wait for them to retrieve them, otherwise I would have canceled my order. They need to shut the tire department down until they can adequately staff it.

Not happy customers Not happy customers. Sent payment on 9/1 (due 9/27) and this payment was applied as extra payment for August statement since we didn't realize closing date was 9/2 and we got a late fee added on 9/27. We asked for the fee to be taken off and have the account fixed since it was messed up by 1 DAY. Nope won't do it. So dissatisfied with the poor customer service. UNPROFESSIONAL