Management is awful Management is awful, maybe if they stop micro managing and become team player , jump in and help out. 7 time I have gone there and no one working at the food stand,they say we have no one to work the concession. But will have a greeter at the entrance. So not needed!!!..other employees standing around talking. Like the lady was today . She could have kept it open if she worked it instead of socializing with a cashier.

Stay clear of this merchant Stay clear of this merchant. It has a track record of not honoring many reward offers. Customer service is terrible, all words, no actions. Have to cancel my memership after more than 10 years. Enough is enough.

BJ's Falls Church, VA BJ's Wholesale Club, Falls Church, VA. Both IAN and PETER in the produce section went into the back area and brought out bulk carrots and bagged kale for me. They were very helpful, smiled easily and were great representatives of customer service. Also, SHANDANA in customer service has always been extremely friendly and helpful. My experience with the quality of employees at BJ's Falls Church has been very favorable.

BJ’s-dilapidated store and customer service is in need of change 12/26/23-20th Ave, College Point location Go elsewhere The worst customer service, no restrooms available for male and female customers, bottle deposit machines were either broken or barely functioning. Two plastic bottle machines were broken, glass machine worked, aluminum can machine worked for a short time. Customer service personnel stated she couldn’t take the plastic and aluminum can deposits. Went to ShopRite-plastic and aluminum can deposits were taken care of in 3 mins. At BJ’s No reason was given by associate:her and manager-Jose. I noticed the store manager and two associates were just standing around chit chatting while I stood in line to pay for my merchandise. I got photos. Management level people need to be changed asap. I called the 1-800 #. No response as of 12/28/23. Shoppers, please shop elsewhere. ShopRite is clean and associates are helpful and friendly.

1Annoyed Customer 1. The Customer Care Department is the PITS!! No one never answer the phone. 2. BJs quality of meat, especially the boneless skinless chicken breasts, has deteriorated. They brand it Perdue's, but it's definitely not!! 3. Where one could get 2 slabs of baby back ribs for $16-$20+, you now only get 1 slab for $13+. 4. When using Same Day Delivery, the shoppers do not communicate with the customer in case changes need to be made. 5. IN ALL TOTAL, SOME SERIOUS CHANGES NEED TO BE MADE!!!