stale carrot cake I've shopped at the Clay NY location for about 2 years. I have to be observant of prices because many items are cheaper elsewhere. But my biggest complaint by far, is their bakery. The Wellsley Farms baked goods are never good. Recently purchased a 2-layer round carrot cake, it was dry, stale, and lacked flavor. Carrot cake should contain shredded carrot, raisins, walnuts, and some recipes pineapple; this cake had hardly any of the ingredients. The whole cake had maybe 8 raisins total, no nuts that I could detect, and only once did I find a single piece of shredded carrot. It was basically a dry stale spice cake. Definitely not worth the $20 spent.

BJ's has terrible credit card service BJ's has terrible credit card service. If you don't want to make a payment or check balance online, the wait time to speak with a representative exceeds 60 minutes. They also change account numbers without notice so that on-time electronic payments do not arrive by due date, which generates interest. This is a fraud practice in my state.

I shop at BJ's both on-line and inside… I shop at BJ's both on-line and inside the club. Their app is easy to use and they offer great coupons. The quality of merchandise is excellent, including fresh produce and meat. I've found that many of the Berkley & Jensen store brand items are an excellent product at good savings vs. brand names. If you use curbside pickup they're quick and professional. I really appreciate the sale at good prices of both propane and gasoline.

Management is awful Management is awful, maybe if they stop micro managing and become team player , jump in and help out. 7 time I have gone there and no one working at the food stand,they say we have no one to work the concession. But will have a greeter at the entrance. So not needed!!!..other employees standing around talking. Like the lady was today . She could have kept it open if she worked it instead of socializing with a cashier.

1Annoyed Customer 1. The Customer Care Department is the PITS!! No one never answer the phone. 2. BJs quality of meat, especially the boneless skinless chicken breasts, has deteriorated. They brand it Perdue's, but it's definitely not!! 3. Where one could get 2 slabs of baby back ribs for $16-$20+, you now only get 1 slab for $13+. 4. When using Same Day Delivery, the shoppers do not communicate with the customer in case changes need to be made. 5. IN ALL TOTAL, SOME SERIOUS CHANGES NEED TO BE MADE!!!