UNETHICAL, UNPROFESSIONAL GPSCITY!!! Ordered an item on 1st April and gpscity sent an email indicating the item has been shipped. June I sent an email to enquire where the item is no responses until numerous emails sent and William the customer rep said they have to lodge lost item claim and I can choose other item..I opted for refund due to poor service..when they decided to refund me i didnt get the full refund citing they dont refund shipping costs..Question to the company is why am I charged shipping costs for item not received..All I received is they are sorry and no shipping costs refund..This is ABSOLUTE UNETHICAL UNPROFESSIONAL business..My complaint is the same as user mamluk73..

Steer WELL CLEAR of GPS City. Steer WELL CLEAR of GPS City. I purchased a 610 Montana new from them. It failed within 12 months. They replaced it with a used, apparantly refurbished unit. History unknown? Yes GAVE ME A SECOND HAND UNIT. Now some 30 months later the outer case has rotted & the on/off button has disintegrated. GPS City don't want to know. Disreputable customer service.

I have been doing business with GPS… I have been doing business with GPS City for as long as I can remember, at least 10-15 years. They are my go to source for all things Garmin and Ram mount. The only time I go elsewhere is if I have a support issue that must be addressed by Garmin. Otherwise I turn to GPS City for all my GPS, watch and Ram Mount needs. Their service can't be beat and their responsiveness is better than 99% of other online vendors. Highly recommended.

I've had nothing but great experiences… I've had nothing but great experiences here over 8+ years buying all kinds of gear, both new and refurbished. They process orders promptly, and ship out very quickly too! Be aware that their expected dates for "in-stock" are just estimates, and like every business in the world right now, logistics and shipping delays are far beyond their control. I have no doubt that they're doing their best. That said, I've purchased at least one item with an expected in-stock date in the future, and there were no delays at all. I'll happily keep buying from them in the future.

My package arrived postage due ($8.50) My package arrived postage due ($8.50). They offered to refund me if I went to the post office to pay the postage due. I did. Then they refused to refund me. What kind of a rinky dink outfit would anger a customer over $8.50 over an issue that should have been between USPS and the company that. Supposedly purchased the postage and tracking?