Received ordered CD case damaged Received ordered CD damaged they offered 10 % that I felt was not enough had them send a prepaid label to ship back to them only received the cost of the CD not the shipping. Just to get the shipping label took days and had to send photos of the damage case. Poor packing and customer service never again service sucks

Misrepresented DVD as "Region 1" --- Misrepresented DVD as "Region 1" when the package clearly states and this company MUST have known that this DVD was "Region 2" and unplayable on North American equipment. Had to work through Amazon.ca and so was doubly a mess. This company not only misrepresents their products, but they have non-existent customer service. They include a handy return address sheet, but the package came back to me as "undeliverable"--using their own supplied return address. They never responded once to all of the messages sent to them from Amazon.ca. A totally unreliable company all around.

Avoid Avoid! Totally unprofessional! Ordered a box set months ahead of release. Release day comes and no order. Several vague emails later, they are saying they would notify me. Item is now back ordered. Going to cancel and go with a company that cares about service

sadly not worth it! had to file a complaint with paypal when importcds refused to answer emails or provide refund for items not shipped and charged twice. you might save a few bucks ordering from them and for many years I used them for hundred of orders. But once your get a problem they are not helpful, no matter how faithful you have been as a customer or how polite and patient you are. I am happy I used paypal, they saved my day. once paypal made refunds for transactions importcds blocked my customer account, even if they did wrong in the first place. thats what you get for being a faithful customer. so stay away, put your money elsewhere.

ABSOLUTELY NO COMMUNICATION, ABSOLUTELY NO CUSTOMER SERVICE The company ImportCDs has maybe quite good prices, but the main minus is ABSOLUTELY NO COMMUNICATION, ABSOLUTELY NO CUSTOMER SERVICE. Another thing is that their website is not very well managed and is sometimes confusing. I ordered a vinyl LP, which I thought is Pink Floyd The Wall, however, when I placed and paid the order, I found out, that it was a tribute album. I sent them an immediate request for cancellation of the order. No reaction, no reaction either for my three following requests.