WARNING do not buy from these guys Purchased an album from ImportCD via eBay several months back. The wrong item arrived and when I wanted to return it they advise that they had no “free returns” set up with Australia, I needed to pay for the return, I provided them with a quote for return post and confirmed again that they would pay it. To cut a long story short, album returned which they refunded the cost of, but after weeks of we will refund the postage cost I. 3-5 days there response now is just “refer to eBay”. Yes there prices are good, there freight is sketchy at best, but do not buy from these guys if you in Australia as they will not assist when they get it wrong.

Poor customer service Poor customer service. Did not honor 25%off coupon. Received damaged item. Did not respond to multiple email until I posted a case with PayPal. Finally, acknowleged me and sent return label. Then never sent replacement until I escalated claim on PayPal.

THEY SELL BOOT LEGGED VERSIONS OF DVDs THEY SELL BOOT LEGGED VERSIONS OF DVDs! Everything that I have bought from them is a pirated copy. Do not support this company. If your not sure how to tell if your dvd is pirated copy, YOUTUBE has lots of tutorials on the subject.

Been buying multiple times a week from… Been buying multiple times a week from Import CDs for 5 years. Now that I have a return due to a warped record, nobody will respond to 5 emails sent. Claimed they sent RA and label, they did not!! Obviously they don't respect a customer that has spent in excess of $25K. Like rocket science to find a phone number for them and then no one available. VERY poor customer service, will be contacting Alliance which is their parent company!! BTW since they wont show a phone number, 1-855-258-9650.

Disingenuous Customer Service I can't speak for buyers outside Australia, but if you live here DO NOT BUY FROM THEM. I had a parcel bought in August through ebay. Parcel was lost by their courier (RR Donnelley), please check courier company's reviews for yourself. They first blamed the courier. I got in touch with the dodgy courier who was even more dismissive than them. They claimed parcel was delivered but refused to provide proof. They then offered a reshipment which I agreed to(this is mid October almost 2 months after purchase) Then they claimed items were sold out. Then promised a refund, Have not refunded and stopped replying to my messages. I had to involve ebay and am still waiting for a resolution after almost 3 months. Again there is a reason why they charge a couple dollars less, NOT WORTH IT. Moronic business practices, what an embarrassment because of a few dollars, way to go!