Misrepresented DVD as "Region 1" --- Misrepresented DVD as "Region 1" when the package clearly states and this company MUST have known that this DVD was "Region 2" and unplayable on North American equipment. Had to work through Amazon.ca and so was doubly a mess. This company not only misrepresents their products, but they have non-existent customer service. They include a handy return address sheet, but the package came back to me as "undeliverable"--using their own supplied return address. They never responded once to all of the messages sent to them from Amazon.ca. A totally unreliable company all around.

FAKE CDS! Copying and selling without permission! This company is duplicating my CD and selling without my permission! These are FAKE CDs and importcds is not authorized to sell, I have no distribution agreement with them and get nothing from them. Buyer beware...they are copying the original CD. I suspect they are doing this on a good many of items they advertise, when you pre-order a CD they will burn you a copy.

Received ordered CD case damaged Received ordered CD damaged they offered 10 % that I felt was not enough had them send a prepaid label to ship back to them only received the cost of the CD not the shipping. Just to get the shipping label took days and had to send photos of the damage case. Poor packing and customer service never again service sucks

Great prices, quick delivery to UK Having seen some of the other reviews I was a little apprehensive however I took the plunge and ordered 2 SACDs at a really good price. I needn't of worried they arrived with me after 10 days, well packaged and I was able to track the order from the US to UK.

ABSOLUTELY NO COMMUNICATION, ABSOLUTELY NO CUSTOMER SERVICE The company ImportCDs has maybe quite good prices, but the main minus is ABSOLUTELY NO COMMUNICATION, ABSOLUTELY NO CUSTOMER SERVICE. Another thing is that their website is not very well managed and is sometimes confusing. I ordered a vinyl LP, which I thought is Pink Floyd The Wall, however, when I placed and paid the order, I found out, that it was a tribute album. I sent them an immediate request for cancellation of the order. No reaction, no reaction either for my three following requests.