Been buying multiple times a week from… Been buying multiple times a week from Import CDs for 5 years. Now that I have a return due to a warped record, nobody will respond to 5 emails sent. Claimed they sent RA and label, they did not!! Obviously they don't respect a customer that has spent in excess of $25K. Like rocket science to find a phone number for them and then no one available. VERY poor customer service, will be contacting Alliance which is their parent company!! BTW since they wont show a phone number, 1-855-258-9650.

Great product, fast shipping, contact could be better I ordered 1 CD and it arrived quite fast despite the Covid-19 situation. The CD is even better than I had expected (the jewel case is inside a cardboard sleeve, it is fabric sealed and has a hype sticker on it). The reason I gave 4 stars is because their customer service is not the greatest (they replied late to my e-mail and their answer had nothing to do with my question), but I got my answer eventually. Even though this was my first and only order, I recommend buying from them. Just use PayPal to be sure of buyer protection.

WARNING do not buy from these guys Purchased an album from ImportCD via eBay several months back. The wrong item arrived and when I wanted to return it they advise that they had no “free returns” set up with Australia, I needed to pay for the return, I provided them with a quote for return post and confirmed again that they would pay it. To cut a long story short, album returned which they refunded the cost of, but after weeks of we will refund the postage cost I. 3-5 days there response now is just “refer to eBay”. Yes there prices are good, there freight is sketchy at best, but do not buy from these guys if you in Australia as they will not assist when they get it wrong.

Misrepresented DVD as "Region 1" --- Misrepresented DVD as "Region 1" when the package clearly states and this company MUST have known that this DVD was "Region 2" and unplayable on North American equipment. Had to work through Amazon.ca and so was doubly a mess. This company not only misrepresents their products, but they have non-existent customer service. They include a handy return address sheet, but the package came back to me as "undeliverable"--using their own supplied return address. They never responded once to all of the messages sent to them from Amazon.ca. A totally unreliable company all around.

ABSOLUTELY NO COMMUNICATION, ABSOLUTELY NO CUSTOMER SERVICE The company ImportCDs has maybe quite good prices, but the main minus is ABSOLUTELY NO COMMUNICATION, ABSOLUTELY NO CUSTOMER SERVICE. Another thing is that their website is not very well managed and is sometimes confusing. I ordered a vinyl LP, which I thought is Pink Floyd The Wall, however, when I placed and paid the order, I found out, that it was a tribute album. I sent them an immediate request for cancellation of the order. No reaction, no reaction either for my three following requests.