sadly not worth it! had to file a complaint with paypal when importcds refused to answer emails or provide refund for items not shipped and charged twice. you might save a few bucks ordering from them and for many years I used them for hundred of orders. But once your get a problem they are not helpful, no matter how faithful you have been as a customer or how polite and patient you are. I am happy I used paypal, they saved my day. once paypal made refunds for transactions importcds blocked my customer account, even if they did wrong in the first place. thats what you get for being a faithful customer. so stay away, put your money elsewhere.

Sent me a 2nd hand CD; Refused to refund. I agree with the other reviews. Everything is fine, until you get a problem. Then no customer support. I bought a CD advertised as new; they sent a used CD, dirty, marks on booklet; then refused to refund or make a re-delivery. The customer representative sarcastically told me I could cancel the order and return an "unwanted" item at my own expense.

Quite good in my experience I've found importcds to have a great selection of stock, competitive prices and swift shipping to Australia with good packaging, on both their website and their eBay store. The only problem I've had with them to earn the 4 star rating is that when ordering from their website, I've made an order for a record that was listed as in stock but once I've paid for it goes on back order, meaning I've had to wait for them to get it back in stock. This has happened twice, so they definitely have some issue there. Pretty annoying to be honest. No problems at all on their ebay store.

ABSOLUTELY NO COMMUNICATION, ABSOLUTELY NO CUSTOMER SERVICE The company ImportCDs has maybe quite good prices, but the main minus is ABSOLUTELY NO COMMUNICATION, ABSOLUTELY NO CUSTOMER SERVICE. Another thing is that their website is not very well managed and is sometimes confusing. I ordered a vinyl LP, which I thought is Pink Floyd The Wall, however, when I placed and paid the order, I found out, that it was a tribute album. I sent them an immediate request for cancellation of the order. No reaction, no reaction either for my three following requests.

Disingenuous Customer Service I can't speak for buyers outside Australia, but if you live here DO NOT BUY FROM THEM. I had a parcel bought in August through ebay. Parcel was lost by their courier (RR Donnelley), please check courier company's reviews for yourself. They first blamed the courier. I got in touch with the dodgy courier who was even more dismissive than them. They claimed parcel was delivered but refused to provide proof. They then offered a reshipment which I agreed to(this is mid October almost 2 months after purchase) Then they claimed items were sold out. Then promised a refund, Have not refunded and stopped replying to my messages. I had to involve ebay and am still waiting for a resolution after almost 3 months. Again there is a reason why they charge a couple dollars less, NOT WORTH IT. Moronic business practices, what an embarrassment because of a few dollars, way to go!