Great product, fast shipping, contact could be better I ordered 1 CD and it arrived quite fast despite the Covid-19 situation. The CD is even better than I had expected (the jewel case is inside a cardboard sleeve, it is fabric sealed and has a hype sticker on it). The reason I gave 4 stars is because their customer service is not the greatest (they replied late to my e-mail and their answer had nothing to do with my question), but I got my answer eventually. Even though this was my first and only order, I recommend buying from them. Just use PayPal to be sure of buyer protection.

This company is one of the worse retail … This company is one of the worse retail businesses I've ever run across. I am the owner of two major radio stations. Most material we get directly from the labels, but having one station that features classic jazz occasionally we reach out and buy recordings from retailers to satisfy and meet our listeners expectations. EVERY TIME I have purchased items from Import CD's there are issues. First, it just took forever and the cases were always cracked (they just drop the CD in an envelope with NO PROTECTION WHATSOEVER, now the items we purchase don't even show up. There business ethics are so bad, I paid our attorney to file a formal complaint with the Attorney General's office.

Received ordered CD case damaged Received ordered CD damaged they offered 10 % that I felt was not enough had them send a prepaid label to ship back to them only received the cost of the CD not the shipping. Just to get the shipping label took days and had to send photos of the damage case. Poor packing and customer service never again service sucks

Been buying multiple times a week from… Been buying multiple times a week from Import CDs for 5 years. Now that I have a return due to a warped record, nobody will respond to 5 emails sent. Claimed they sent RA and label, they did not!! Obviously they don't respect a customer that has spent in excess of $25K. Like rocket science to find a phone number for them and then no one available. VERY poor customer service, will be contacting Alliance which is their parent company!! BTW since they wont show a phone number, 1-855-258-9650.

Sent me a 2nd hand CD; Refused to refund. I agree with the other reviews. Everything is fine, until you get a problem. Then no customer support. I bought a CD advertised as new; they sent a used CD, dirty, marks on booklet; then refused to refund or make a re-delivery. The customer representative sarcastically told me I could cancel the order and return an "unwanted" item at my own expense.