Quite good in my experience I've found importcds to have a great selection of stock, competitive prices and swift shipping to Australia with good packaging, on both their website and their eBay store. The only problem I've had with them to earn the 4 star rating is that when ordering from their website, I've made an order for a record that was listed as in stock but once I've paid for it goes on back order, meaning I've had to wait for them to get it back in stock. This has happened twice, so they definitely have some issue there. Pretty annoying to be honest. No problems at all on their ebay store.

Give them a chance, I have no complaints! I have ordered from import CD's several times in the last 2 years, a couple new releases and several older albums. While it is true the albums don't ship until the release date hits, they usually do early the following week of it's release. As far as older albums, they ship pretty quickly after the order, 4-5 days after in my experience. Recently, even with Covid19 restrictions in place, I got it a mere 4 days after placing the order! These reviews seem excessively negative. I have never gotten the wrong item, nor have I ever been left waiting for something that never came. Like I said, I only used importcds 5 or 6 times but all transactions have been seemless and handled very professionally. They even include tracking numbers to follow your order all the way to delivery. My one complaint is I do wish they would offer a digital download of the album so, in the case of new releases and such, you could have access to the music ASAP. but in this day and age, with CD's becoming increasingly harder to find, importcds is legit as far as I'm concerned.

Misrepresented DVD as "Region 1" --- Misrepresented DVD as "Region 1" when the package clearly states and this company MUST have known that this DVD was "Region 2" and unplayable on North American equipment. Had to work through Amazon.ca and so was doubly a mess. This company not only misrepresents their products, but they have non-existent customer service. They include a handy return address sheet, but the package came back to me as "undeliverable"--using their own supplied return address. They never responded once to all of the messages sent to them from Amazon.ca. A totally unreliable company all around.

WARNING do not buy from these guys Purchased an album from ImportCD via eBay several months back. The wrong item arrived and when I wanted to return it they advise that they had no “free returns” set up with Australia, I needed to pay for the return, I provided them with a quote for return post and confirmed again that they would pay it. To cut a long story short, album returned which they refunded the cost of, but after weeks of we will refund the postage cost I. 3-5 days there response now is just “refer to eBay”. Yes there prices are good, there freight is sketchy at best, but do not buy from these guys if you in Australia as they will not assist when they get it wrong.

This company is one of the worse retail … This company is one of the worse retail businesses I've ever run across. I am the owner of two major radio stations. Most material we get directly from the labels, but having one station that features classic jazz occasionally we reach out and buy recordings from retailers to satisfy and meet our listeners expectations. EVERY TIME I have purchased items from Import CD's there are issues. First, it just took forever and the cases were always cracked (they just drop the CD in an envelope with NO PROTECTION WHATSOEVER, now the items we purchase don't even show up. There business ethics are so bad, I paid our attorney to file a formal complaint with the Attorney General's office.