Quite good in my experience I've found importcds to have a great selection of stock, competitive prices and swift shipping to Australia with good packaging, on both their website and their eBay store. The only problem I've had with them to earn the 4 star rating is that when ordering from their website, I've made an order for a record that was listed as in stock but once I've paid for it goes on back order, meaning I've had to wait for them to get it back in stock. This has happened twice, so they definitely have some issue there. Pretty annoying to be honest. No problems at all on their ebay store.

Received ordered CD case damaged Received ordered CD damaged they offered 10 % that I felt was not enough had them send a prepaid label to ship back to them only received the cost of the CD not the shipping. Just to get the shipping label took days and had to send photos of the damage case. Poor packing and customer service never again service sucks

Avoid Avoid! Totally unprofessional! Ordered a box set months ahead of release. Release day comes and no order. Several vague emails later, they are saying they would notify me. Item is now back ordered. Going to cancel and go with a company that cares about service

Poor customer service Poor customer service. Did not honor 25%off coupon. Received damaged item. Did not respond to multiple email until I posted a case with PayPal. Finally, acknowleged me and sent return label. Then never sent replacement until I escalated claim on PayPal.

Misrepresented DVD as "Region 1" --- Misrepresented DVD as "Region 1" when the package clearly states and this company MUST have known that this DVD was "Region 2" and unplayable on North American equipment. Had to work through Amazon.ca and so was doubly a mess. This company not only misrepresents their products, but they have non-existent customer service. They include a handy return address sheet, but the package came back to me as "undeliverable"--using their own supplied return address. They never responded once to all of the messages sent to them from Amazon.ca. A totally unreliable company all around.