No merch received, no customer service! I ordered a shirt May 5th, choosing expedited shipping. The order shipping estimate in the email confirmation said it should ship by May 10. May 10 came and went, and I decided to cancel. My card had not been charged anyway, so I used their cancellation form to request it be cancelled. Days pass, and no reply. I requested a cancellation again-- no response. W.T.F?? Is this a scam? I called my credit card company and they blocked any charges that might come in from them since they apparently either don't really exist, or are scammers. BEWARE.

3 weeks and no shipment I ordered a KISS onesie from this site for my Godson on the day he was born (May 10th). The item wasn't supposed to ship until May 19th even though my payment was processed right away and the money was taken out of my account. I emailed them as soon as my item was purchased with a question about where the item was being shipped. No answer. May 31st, I sent an email because my status is still "processed". No answer. I called the 800 number, I got some guy's voicemail with a greeting that can barely be understood as English. Still waiting......maybe after seeing this someone will get back to me.

Horrible service. I ordered my Dimmu Borgir shirt on November 17th, and the estimated delivery date was suppost to be November 26th. Here it is, December 3rd, and no package! Plus when I checked my order status it's still in the "processing" mode. I even sent them an email about my order status and no reply. Now I'm trying to cancel my order so let's see if they get on the ball with this at least and give me back my money. Waste of time. They deserve no stars.

It's a scam, basically. Yeah, no comms, no update, no reply. Was expecting a delayed shipping so didn't revoke the paypal payment until after the 40 days. I'm not sure how they can be allowed to operate...since this seems to be their business model. Avoid guys, avoid. Wish I'd checked this page...

Product never shipped, no phone calls or emails returned. Horrible service. Potential scam. I ordered a t shirt on 3/15 and received an email confirmation saying my order would ship 3/23/2014. I sent multiple email requests and left 2 voicemails at Rerock office. No response from the seller. It's now 3/29 and my order status is still listed as new/processing. I do not think this is a legitimate business. Do not order from Rerock forever. You will not get your order and no returned emails or phone calls. After I threatened to write a bad review I finally got an email response the product is out of stock, my credit card will not be charged, and my order is cancelled.