Excellent product Excellent product, shipping prices out of control. Charged almost $90 to ship 2 queen bees and they came in the same envelope. Would be 5 stars otherwise.Though disclosure, I ordered through their website and never had a chance to talk to anyone, maybe they could have fixed it.

Never Answer Phone Never answer phone. I tried 3 times this week. No answer. Good company otherwise.

I ordered a bee package which came to… A terrible company to work with. I ordered a bee package which came to me damaged and with dead bees. I notified Pigeon Mountain Trading Company of what I had encountered and they made a claim with the post office and refused to compensate me for the damaged package and dead bees. They got the money from the post office, which I understand was around 499.00 and I lost 190.00 dealing with Pigeon Mountain Trading Company. Buyer beware they will not do any refunds. They just ignore your emails to get things set right. I dealt with Lori Jackson to be specific. The claim is not my claim, the claim is yours with the post office. The post office told me that you insured the package for just under 500.00 so I assumed that it was for 499.00 since anything over 500.00 would have incurred a steeper charge. You could have compensated me long ago. Like I said this is your claim with the post office. I went through all of the steps to insure that you would have a valid claim. You have had more than enough time to compensate me for my loss since it was your shoddy packaging being damaged that led to the bees being put in a bag in the first place. Like I have said this is your claim with the post office, not mine. You should have compensated me months ago. Crappy customer service.

5 gal bucket and valve quality has dropped 5 gal bucket was oversized and did not fit matching gamma lids. Flow valve for bucket has changed and does not operate as smoothly as before. Valve is also messy as it drips outside of flow and all over jars. Again different than the valves purchased before. Quality of bucket and valve has fallen.

At least 1/2 the bee's arrived DEAD At least 1/2 the bee's arrived DEAD, including the Queen, Not a happy Camper. Would, at the least, expect Pigeon Mt to replace the deceased Queen Mike