Courteouse service. The phone call was very informative and went very well. However, I was promised a $100 gift card for my subscription and after all is said and done, while going through the accompanying e-mails, the offer was reduced to $25.00. What a crooked way to start a two year relationship.

great job installation was in a timely manner. no mess. no fuss. ive been sick this past month, so i haven't enjoyed the tv. i just got internet. so we can enjoy the other shows.thanks.

After agreeing to bundle internet and … After agreeing to bundle internet and tv I received a call 12 hours later to tell me that the bundle package I had agreed to was no longer available and would receive two separate bills.

Don't blame family members for what other family member do I don't think it's right that you canceled my account because you want me to pay my dad's bill. I didn't live here where he got that service and yet still they won't give me service because I'm now in the house these to be in. Wasted hours on the phone getting my service Took my money and then put my installation on hold.and asked me to pay his bill to get service at my bill and I should not be penalized for something that someone don't even live in the house anymore.

No stations due to error 771 I have had Direct since 11/23, it snowed yesterday & I have no channels due to error 771. I called Direct, got transferred to tech support & was on a very long hold, so I hung up. Today we have no snow coming down & I still have no tv. I specifically asked the rep when I ordered direct, when it storms (snow or rain) will my tv go out, he said no because we have more satillites. Well, he lied just to get the sale, I am extremely unhappy thus far and I am sure I will be cancelling Direct in the very near future.