No customer service!! As others have said - ZERO customer service. I ordered a pistol from them, but it came with no instruction manual. ZERO response to multiple emails to their “customer service”. Thanks to independent posters on YouTube i was able to figure out what I needed to know. Do NOT recommend purchasing from these guys!!

Terrible customer service Would be zero stars if that were an option. I ordered some gifts for my nephews birthday a week and half before his party. After 1 week of the order saying it shipped and not getting a tracking number I called and the rep said the gun was out of stock. Airsoft megastore took no responsibility for the delay and had no intention of correcting the situation. They refused expedited shipping and honoring their prie match guarentee on a similar product. Overall terrible customer service. There are plenty of other online airsoft retailers out there and I will take all future business elsewhere. I would not be surprised if the positive reviews were from employees based on my experience.

IF you even get your order, its not put together right. I ordered from them on the 1st of this month, they took the money out on the 3rd and now its the 10th and i still haven't heard a thing about my $250 order. The customer service doesnt seem to respond or care about their customers and on top of that, IF and when you get your order (only happened 1/3 orders) the item you get, it wasnt put together right and parts are loose enough to snap off unless you manually tighten everything. HOW THE HELL IS THIS PLACE STILL RUNNING.

The best web-based Air-Soft retail store... I've been purchasing guns and gear from air-soft megastore for more than 2 years, and they're just getting better and better. They are responsive to my inquiries (usually gun questions) and ship FAST. And the pricing is unbelievable, I know now why they have that 125% low price guarantee, it's because they really DO have the lowestprices on most of their stuff. As a avid gun collector and air-soft enthusiast, I highly recommend this store to ANYONE looking to buy air-soft online, there's no better store on the web than these guys. Jeremiah D.

Donation Center not a Store After 3 weeks of waiting for my order, I email them asking where it is and they tell me the payment never went through even though they took the money off my card. Literally scammed me and now they won't reply to my emails.