Tried calling to setup a order Tried calling to setup a order. Called multiple times never was answered! so i called airsoftgi.com. Got connected right away placed on a brief hold and then it was a breeze they helped me threw every question or concern i had! definitely wouldn't advise dealing with airsoft megastore if they cant pickup a phone to help customers..btw they lost out on a $700 order from me due to lack of customer care/support! Seems they take more time to make a YouTube video then running the actual online business... hope this review can help anyone looking to avoid a not so good online store!

Going downhill fast Ordered from them for some Black Friday deals. Placed order, and several hours later it was cancelled. I called to ask why and I got no answer, just excuses as to why it might have happened. Also in the past few months I've had orders shipped to the wrong address, and was contacted by the person receiving my order, not the Megastore. When I contacted the Megastore, they were completely oblivious to the issue, and offered no solution other than having me ask the receiver to mail me my order.

Horrible, horrible customer service. I have done business with Airsoftmegastore roughly once or twice each year for five years. I have been mostly satisfied with the products and the pricing, but I don't know if the company sold or what happened, but Customer Service is now nonexistent. If you buy it and they don't ship it, you can't do anything but dispute it with your credit card company, and that is always a lumpy process. Airsoft does not answer their phone and they have ignored my Customer Service emails. They gave me a tracking number that the Postal Service says is nonsense. I could not be more furious with these people for ruining my son's most important birthday presents. I paid for expedited shipping. What a joke. I will NEVER order anything from them again.

Too much hassle for a first time customer Was going to buy 3 products from this website, Only to find out my order had been cancelled the day after for no apparent reason. I called them up asking if I can Resubmit the order or atleast get my money back. They told me that the servers had glitched so orders got cancelled and that I couldnt resubmit the order and that I have to call my credit card company to have the payment cleared. Now I have to wait 7 days to get my money back.

Very bad customer service and unreliable. ordered a mystery box and the description said customers could choose the gun model but I was never given the option to choose. contacted customer service multiple times and no response. Order said it was shipped with no tracking number!! So i'm basically gonna get something I didn't order if i even get anything!!!!! will never buy from here again