Terrible customer service Would be zero stars if that were an option. I ordered some gifts for my nephews birthday a week and half before his party. After 1 week of the order saying it shipped and not getting a tracking number I called and the rep said the gun was out of stock. Airsoft megastore took no responsibility for the delay and had no intention of correcting the situation. They refused expedited shipping and honoring their prie match guarentee on a similar product. Overall terrible customer service. There are plenty of other online airsoft retailers out there and I will take all future business elsewhere. I would not be surprised if the positive reviews were from employees based on my experience.

Too much hassle for a first time customer Was going to buy 3 products from this website, Only to find out my order had been cancelled the day after for no apparent reason. I called them up asking if I can Resubmit the order or atleast get my money back. They told me that the servers had glitched so orders got cancelled and that I couldnt resubmit the order and that I have to call my credit card company to have the payment cleared. Now I have to wait 7 days to get my money back.

Very bad customer service and unreliable. ordered a mystery box and the description said customers could choose the gun model but I was never given the option to choose. contacted customer service multiple times and no response. Order said it was shipped with no tracking number!! So i'm basically gonna get something I didn't order if i even get anything!!!!! will never buy from here again

LOVE Airsoftmegastore.com I’ve made 4 orders in total and received my orders in 2 days on each order. I had an issue with ordering on my iPhone but called and got it fixed straight away. My orders were correct every time and I received an extra gift (Knee pads, Pistol, Extra ammo, bracelet). I wouldn’t hesitate to order again. I definitely recommend.

DON'T BUY HERE - Product broke first day - NO Service - No Refund DON'T BUY HERE. The gun arrived pretty soon. It broke on its first use. We contacted them for the required return information, and sent the gun in for repair. We were given another order number, and have heard nothing for MONTHS. I've tried e-mail, and gotten no reply. I tried calling, and they don't even answer the phone. We have now contacted our credit company to dispute the original charge, and it appears we'll actually get our $140 back. I've never seen ratings so low on any business and want to make sure as few people are hurt by this business's BAD behavior. My son has learned an important lesson - don't buy anything significant from web sites you don't know. AVOID THIS COMPANY.