Terrible customer service Bought $300 worth of airsoft equipment from them. Package had a mysterious return to sender request 5 days after it shipped and caused ti to be delayed even more. After the package got here the magszine on the co2 1911 i ordered had a factory defect. Called customer service who said they will ship a new one. 12 days later, no magazine, no confirmation email, no shipping or tracking information, contacted their customer service again, no response.

No customer service!! As others have said - ZERO customer service. I ordered a pistol from them, but it came with no instruction manual. ZERO response to multiple emails to their “customer service”. Thanks to independent posters on YouTube i was able to figure out what I needed to know. Do NOT recommend purchasing from these guys!!

IF you even get your order, its not put together right. I ordered from them on the 1st of this month, they took the money out on the 3rd and now its the 10th and i still haven't heard a thing about my $250 order. The customer service doesnt seem to respond or care about their customers and on top of that, IF and when you get your order (only happened 1/3 orders) the item you get, it wasnt put together right and parts are loose enough to snap off unless you manually tighten everything. HOW THE HELL IS THIS PLACE STILL RUNNING.

Stay Away: "Fails to deliver a working product" Stay away from the company. Last time I purchased from airsoft megastore was 8 years ago. The product I received did not work upon opening and I sent an email to solve the problem. The representative took 10 days to read my email and then sent a broken replacement part that they believed would work. Clearly, the part did not work and ended up contacting again. The representative waited until the day after the returns expired(21 days) and told me that I am out of luck. This company is unprofessional and unreliable selling broken airsoft gun and not backing customers on their purchases. I recommend stay away from them.

The first place I bought a gun from… The first place I bought a gun from gave me a horrid product that was similar to a child's toy. Stumbled upon Airsoft Megastore and haven't used any other retailer since. AMS gives quality products and has excellent customer support. I've never had any issues with them, whether it be the product itself or shipping. Highly recommend.