Terrible customer service by owner, Chris I purchased a 10x12 pergola with assembly after confirming with the owner, Chris that assembly would occur at the same time as delivery. 3 weeks later the delivery co informed me they only provide curbside delivery and they were not the assembly company. Chris then told me a different company would call me in 5 to 7 days to schedule assembly. The wrong item arrived. I wanted to cancel the entire purchase based on the owner Chris' lie about assembly, poor customer service on the phone and delay to return my calls. Chris told me I would be charged shipping and restocking fees if I just cancel the order. He did not apoligize or acknowledge the fact that he lied to me and that they delivered the wrong item. He talked over me several times. When I asked to speak to a manager or someone over him he said he was the boss and the owner.

ViveDecor is a nightmare ViveDecor is fraudulent, and the most rude, and irresponsible business I have ever dealt with in my entire life. They shipped me a dehumidifier that I did not order, instead of the one I had ordered. It took multiple calls to get somebody to finally pick up their phone. This person (Chris) treated me with disrespect, yelling, talking over me, and finally hanging up the phone on me. I also filled out the contact form online, but never received a reply. After almost 3 months, I received a threatening email from Jake Morton asking me to send the dehumidifier back within 48 hours OR they would send me to Collections. A ridiculous threat as they had nothing to collect (my credit card had given me full credit). Stay away from this fraudulent business!

Worst Company Ever!!!! I ordered a rocking horse for my daughter for Christmas. I ordered it 3 weeks before Christmas. I am still waiting on it. When I call vivedeocor it goes straight to voicemail and oh you can't leave a voicemail because the mailbox is full. Big surprise I bet the mailbox is full from the rest of the customers like me that got scammed out of a Christmas present for my 2 year old!

Worst online shopping experience I have ever had, hands down. They shipped me the wrong items, and one arrived extremely damaged. After sending several emails and leaving messages at a number that no one EVER answers, someone called me back and I was told that the items I ordered were discontinued so they sent me other items as a replacement without asking me first. I did not want either item so they said okay, we'll pick them up and refund your money. That was over a month ago. Since then no one from ViveDecor has returned any of my phone calls or emails telling me how or when to return these items. In the meantime I have two huge boxes of furniture taking up all of the space in my foyer and I've had to file a claim with my credit card company as part of their Purchase Protection since ViveDecor has not responded. I was suckered into buying from this company because of their low prices; it is true, you get what you pay for! BUYER BEWARE!!!

ViveDecor.com = SUPERB Amazing customer service. The entire transaction was smooth sailing. I enjoyed everything from their super duper low prices to their super friendly customer service and their lightning fast shipping. I saved them to my favorites and they are my new supplier. We are more than pleased with our 33" Classic Flame Firebox insert. The beautiful flame is great and the heat it puts out is fantastic. We bought the 33EF022GRA firebox and I used to have a Dimplex unit but I am glad I bought a Classic FLame fireplace instead. Classic FLame is by far better than DIMPLEX. THanks ViveDecor.com I will be shopping again soon.