Wrong color in picture; nonresponsive After searching online for an electric wall mount fireplace on many different vendors websites, I finally settled on a lovely silver framed 40 inch unit. I didn't find a lot of units to choose from in silver framing, but found a lot in black within my price range. I was trading some size and black and some sleekness to find a silver unit in my price range that I thought would integrate batter into my home. When I received the unit, I was really surprised to find that it was framed in black. After searching online, I realized that the unit isn't even made with the silver frame. It is really a lovely products at a good price, but I could have gotten a sleek black much more sleek larger unit had I wanted to order a black unit. For $10 less I could've gotten a motor flame that was 15 inches larger and therefore more dramatic. Knowing that I would need to pay for return shipping and restocking, when the item was a totally different color than that which was depicted on their website, I called and emailed several times. Several weeks later I still have not heard back. Again, their price was good and the product is lovely, but it is not what was shown on their website and they still haven't updated the photo with an accurate photo despite my numerous calls and emails.

Worst Company Ever!!!! I ordered a rocking horse for my daughter for Christmas. I ordered it 3 weeks before Christmas. I am still waiting on it. When I call vivedeocor it goes straight to voicemail and oh you can't leave a voicemail because the mailbox is full. Big surprise I bet the mailbox is full from the rest of the customers like me that got scammed out of a Christmas present for my 2 year old!

Exceptionally Happy with My Purchase I was shopping online for a new electric fireplace insert. I did a google price comparison and ViveDecor was one of the 18 resellers that sold the product. What made me go with ViveDecor is the fact that they were 200 dollars cheaper than everyone else and offered free shipping. I was very pleased when I receives my new BLF50 in 5 business days. ViveDecor also emailed me tracking information and updates throughout the process

F with Better Business Bureau; TERRIBLE, FRAUDULENT Don't be a sucker like me. Do you research and don't buy from here. They played switcheroo with me, delivered to a non existent address, claimed I received it, then are demanding my money or threatening to ruin my credit. Credit card company doing nothing to protect me. Trust me...pay the 15% more for the goods. Your sanity is worth it. Disgusting that this is what America has come to. Shame on you Vive Decor.

Horrible company!!! Never order from oneclickmx dba vivedecor!! Horrible company!! They told me excuse after excuse regarding the delay of an order. I finally cancelled it and 5 months later, I received it from the manufacture! They will not respond to any communication regarding return and refund!!! Save yourself the headache!!