WORST SERVICE EVER WORST SERVICE EVER. I sent them an American Express Platinum Card to convert to a black card. The card came to me with a scratch and when I went to use the card, it got stuck in the retailers machine as the chip wasn’t set flush enough. I called to tell them and they weren’t the friendliest. Made me feel like I was a problem. Now here is the icing on the cake. I sent the card back to be fixed or replaced and they stole my card. Never got it back, tried calling them and they never picked up. Tried emailing them and they never respond. The worst. CROOKS don’t do it, you will be sorry

Beautiful Metal Card Shipping was slow had to remind them my card was sitting at the address not picked up by USPS. Card is magnificent beautiful.

Never responded to emails or… Never responded to emails or voicemails. Generated a tracking number that never updated but stated pre-shipping for over a week. They advertise that work on your order the same day and ship it back the same day - lies. Since they never cared to communicate nor respond, I had to cancel my card and get a replacement by fear of being lost. Then, the card magically appeared a week later...the tracking finally updated...It was pointless because I already canceled it and got a replacement from my bank. You get what you pay for...the competition is more expensive but they are top notch in communication.

Don’t even try Don’t even try. I made the payment 3 weeks ago send it priority mail did get there in 3 days Send over 3 email 5 what up 6 call and NO one bothered to answer or reply my emails today did a change back and reported my credit car stolen

I did it and it has worked out great… I did it and it has worked out great for me. It was very easy to communicate with them and they did exactly what they say and it worked the way it’s supposed to work.