Excellent service Excellent service, and the card words just like it’s suppose too. I will doing more business with Vela

Awesome customer service. Awesome customer service. Fast process. They had an issue with removing my chip from my card, and didnt think it would work. They gave me a call and actually told me via phone that they chip may not work. I told them if it didnt work just to use a dummy chip. I received my new custom card and WOW its exactly like described. So I ordered another one a couple days ago.

WORST SERVICE EVER WORST SERVICE EVER. I sent them an American Express Platinum Card to convert to a black card. The card came to me with a scratch and when I went to use the card, it got stuck in the retailers machine as the chip wasn’t set flush enough. I called to tell them and they weren’t the friendliest. Made me feel like I was a problem. Now here is the icing on the cake. I sent the card back to be fixed or replaced and they stole my card. Never got it back, tried calling them and they never picked up. Tried emailing them and they never respond. The worst. CROOKS don’t do it, you will be sorry

Best customer service ever! Best customer service ever!! And best quality card I could hope for. Definitely coming back for more.

Amazing quality! Absolutely amazing product. Stefan was amazing. Great communication. The quality of this card is like the original. I recommend Vela Card to everyone!