As an amateur who only builds one… As an amateur who only builds one guitar at a time (and slowly at that) I often place multiple small orders in the course of a month or two. The service I receive, especially the free shipping as a StewMac member, is outstanding and greatly appreciated.

Done with this Greedy Company ! I have been a Stew Mac Customer for 15 years. I've always thought they took advantage of newcomers who are learning the trade by trial and error. I learned on junk guitars because I was sick of being charged 200 dollars to have my saddle sanded down on a counter top. I recently got back into working on guitars for fun and friends. I'm a retired Marine I don't need the money but I love the work. I recently purchased a Stew Membership and have spent a lot of money on exorbitantly priced tools to get my shop up and running again. I lost my neck Jig before moving back east, so I recently decided to purchase the under string leveling beam. I watched as the Fed Ex person threw the package on my back steps. The tool was rattling around out of its packaging when I opened it. I inspected with a straight edge and found it wasn't straight and couldn't be used on frets. I don't think that was from being tossed. I think it was a junk tool. Highly disgusted I began the return process. I will say its the first poorly packaged Stew Mac tool I have received. Stew Macs customer service is pathetic and I expect were I to remain a customer Id be soon talking to foreigners for stuff like this. As a paid member running a semi business I shouldn't have to fiddle around to get something returned. They advertise hassle free returns and that clearly is not happening. Instead of sending a return label I'm being asked to provide pictures as if I have nothing better to do than play games with stew Mac. Meanwhile I have an angry customer that has been made to wait because Stew Mac sent me a junk tool and is now jerking me around on the return. I'm done with this greedy company. I don't care what i have to do I will never again purchase a Stew Mac tool and I'm ashamed to have spent thousands with this company. This is why people hate capitalism because greed has consumed American Companies. Shame on you Stew Mac.

Excellent quality tools… Stewmac makes awesome tools for building guitars. The only suggestion I have is PRINTING a catalog with a telephone number for people like me who hate the internet. I am not the only person who has requested a printed catalog. It is beyond annoying that I have to order over the internet. If there ever is a guitar tool and parts supplier that will sell me stuff over the phone, I will take my business there. Stewmac does a great job, however guitar building existed long before stupid computers.

I received as a gift the a dyi acoustic… I received as a gift the a dyi acoustic guitar (box already done). Took probably 40+ hours to complete. Took my time and it's a nice finished project (need to reset the neck-my fault- not the kit). Ordered a number of items to do a better job. I learned a number of of things that will make my next job easier and a better end result In all respects, I would recommend this project to anyone with basic woodworking skills. .

Quality Products Received exactly what I had ordered in a more than reasonable time. Quality of product was solid. I had ordered a screwdriver set that is designed to service most guitars. The set was put together very well and will be invaluable. I had ordered some other items from another company and wish I had gone the StewMac route. Sounds cliché but you get what you pay for.