Missing part from my order Had a small part missing from my order. Emailed customer service and they shipped the missing part off to me immediately. This has always been the standard of excellence with STEWMAC and why I keep going back to them for high quality luthier parts and supplies. Thanks for being a great company with great people!

As an amateur who only builds one… As an amateur who only builds one guitar at a time (and slowly at that) I often place multiple small orders in the course of a month or two. The service I receive, especially the free shipping as a StewMac member, is outstanding and greatly appreciated.

I purchased a baritone ukulele kit and… I purchased a baritone ukulele kit and it is a quality kit and I was doing well on the build until I managed to break my fretboard while sanding a little too vigorously and one of StewMacs excellent customer service folks was able to come up with the parts I need to finish the instrument and for the cost of shipping. I've been using stewmac off and on for 25 years and I will continue to use them for quality parts and kits. I'm super excited about getting going on this again and finishing real soon!

Customer experience Great tools, the Snap-On tools of the guitar world, Because i live in the UK i decided to opt for the membership for the shipping savings. Maybe a bit expensive but you get what you pay for, tools that last a lifetime.

Received my order in a very prompt… Received my order in a very prompt delivery timeframe it was exactly what I ordered and worked perfectly when applied. Correcting the low notch in the nut was a breeze using the product and simple method of application. No more buzz. My 96 Strat is perfect once again.