Unmatched Customer Service and Warranty As with each time I've had the opportunity to challenge StewMac with a complicated situation, they blew me away with their customer service and product warranty. As always, very impressed and pleased with the result. There was a slight hiccup with shipping, but sometimes things happen.

StewMac rocks! Excellent products and costumer service. I had an issue with an item and it was resolved within the same day. I purchased a Stewmax membership and not regret it one bit. Great company.

Missing part from my order Had a small part missing from my order. Emailed customer service and they shipped the missing part off to me immediately. This has always been the standard of excellence with STEWMAC and why I keep going back to them for high quality luthier parts and supplies. Thanks for being a great company with great people!

Found everything I was looking for and… Found everything I was looking for and one of the items was on sale. Really appreciate the descriptions and videos, really helpful in making decisions. The quality of the tools keep me coming back.

Done with this Greedy Company ! I have been a Stew Mac Customer for 15 years. I've always thought they took advantage of newcomers who are learning the trade by trial and error. I learned on junk guitars because I was sick of being charged 200 dollars to have my saddle sanded down on a counter top. I recently got back into working on guitars for fun and friends. I'm a retired Marine I don't need the money but I love the work. I recently purchased a Stew Membership and have spent a lot of money on exorbitantly priced tools to get my shop up and running again. I lost my neck Jig before moving back east, so I recently decided to purchase the under string leveling beam. I watched as the Fed Ex person threw the package on my back steps. The tool was rattling around out of its packaging when I opened it. I inspected with a straight edge and found it wasn't straight and couldn't be used on frets. I don't think that was from being tossed. I think it was a junk tool. Highly disgusted I began the return process. I will say its the first poorly packaged Stew Mac tool I have received. Stew Macs customer service is pathetic and I expect were I to remain a customer Id be soon talking to foreigners for stuff like this. As a paid member running a semi business I shouldn't have to fiddle around to get something returned. They advertise hassle free returns and that clearly is not happening. Instead of sending a return label I'm being asked to provide pictures as if I have nothing better to do than play games with stew Mac. Meanwhile I have an angry customer that has been made to wait because Stew Mac sent me a junk tool and is now jerking me around on the return. I'm done with this greedy company. I don't care what i have to do I will never again purchase a Stew Mac tool and I'm ashamed to have spent thousands with this company. This is why people hate capitalism because greed has consumed American Companies. Shame on you Stew Mac.