FIRST RATE COMPANY! This is a general review of my business dealings with StewMac. I've bought a lot of tools and materials from them over the last few years (well over $5k) and have never had a bad experience with them. On the rare times there were issues on an order, they ALWAYS responded quickly and in a positive, professional manner. Their customer service personnel are knowledgeable and very friendly - it's like shopping at a home town store. I live in Alaska, but my orders arrive in VERY good time and are well packed. Are there cheaper places to shop? I'm sure there are for some things, but overall, the quality product, free shipping for members, and helpful, competent staff outweigh the differences. The other big plus to doing business with StewMac is the reference material available, from the tool instruction articles to Shop Tips and Dan Erlewine's informative, fun videos. A great customer experience all around!

Missing part from my order Had a small part missing from my order. Emailed customer service and they shipped the missing part off to me immediately. This has always been the standard of excellence with STEWMAC and why I keep going back to them for high quality luthier parts and supplies. Thanks for being a great company with great people!

I received as a gift the a dyi acoustic… I received as a gift the a dyi acoustic guitar (box already done). Took probably 40+ hours to complete. Took my time and it's a nice finished project (need to reset the neck-my fault- not the kit). Ordered a number of items to do a better job. I learned a number of of things that will make my next job easier and a better end result In all respects, I would recommend this project to anyone with basic woodworking skills. .

StewMac is reliable StewMac is reliable when it comes to my guitar repair and luthier supplies and tools needs. Much of what they carry cannot be found elsewhere. They are prompt in filling orders and getting them shipped.

Quick Delivery My order was processed right away and was delivered quickly. The nut files came just as described and I look forward to using them soon. I have the "two-in-one" files right now, and they are okay, but I'm looking forward to the precision of the individual file sizes.