Never never never ever ever buy from them Their customer support is absolute garbage. Not able to get a return, requested within 30 days as they advertise. Terrible company.

Irresponsible store with no after-sales service I bought a ddp200 electronic piano from this company online shopping on March 4th, and we delivered it on March 7th. When I opened the carton and wrapping paper, I saw that the pedals of the piano were cracked and the support tripod was in the wrong direction. I have contacted this company by email on March 7th to find a solution, but I have not received any information from their reply, we have continued to contact this company via email in the following days, but still have not received any reply. It has been 14 days since we received the goods today, and we still have not received a reply from this company. We have sent email and message box to the company for 3 times, with no responses. We left the message to the Facebook messenger, auto reply just tell me to contact service by email. But still no any response. We are very disappointed. We send Complaints and Return Requests again by my email. We have also tried calling their hotline, but have not been connected. I uploaded a negative review on their website, but my review is still being censored and never released, so I was not able to share my horrendous experience. This company is a scam. DO NOT SHOP FROM THIS COMPANY.

Once Donner replied they were helpful Once Donner replied they were helpful. The digital piano was swiftly replaced once we had answered a few questions, tried a few things and sent a video. They have said we can donate the faulty one somewhere so an old folks home will probably be delighted. There was no nonsense of having the first one back to look at before replacing it. Now we have one without buzz and are enjoying it.

Donner Music UK should be avoided at… Donner Music UK should be avoided at all costs. This is a company that does not follow the rules of internet trading and has appalling service. There is no way to telephone them, quote:"The current hotline is temporarily suspended, and we expect it to resume in May." What rubbish! Emails go unanswered most of the time and I have personally found their product advertising false/fraudulent. Go else where!

I ordered a keyboard last November, never deliverd. I ordered a keyboard last November, and still haven't received it! After numerous emails and calls, they told me that they just 'lost the delivery' and they would either refund me or send a new one. I asked for a new one and it's been almost a month, no news, nothing. I'm revolted. I called 20 times nobody picks up. I would like someone to get in touch with me now and get a full refund. Otherwise I'm going to absolutely destroy the reputation of this company on every possible platform and tell people they are SCAMMERS!