Donner Music UK should be avoided at… Donner Music UK should be avoided at all costs. This is a company that does not follow the rules of internet trading and has appalling service. There is no way to telephone them, quote:"The current hotline is temporarily suspended, and we expect it to resume in May." What rubbish! Emails go unanswered most of the time and I have personally found their product advertising false/fraudulent. Go else where!

Rip off company is real fast to issue… Rip off company is real fast to issue tracking not too fast shipping or responding to inquires

A very bad service. This text was translated with Google. I can only recommend not ordering anything here. A very bad service. Nobody is available. Neither by email nor by contact form. I asked you to cancel the order a few times. There is no answer. Now I need a return number where I should send the piano and there is no answer. If no one answers, I will have the money returned to my credit card, I don't care what happens to the piano.

Updated review UPDATED: IT WAS UPS NOT DONNER THE PROBLEM. UPS NEVER UPDATED THE TRACKING - THE PIANO ARRIVED OUT OF NOWHERE TODAY. From Label creation to delivered. Donner was pretty 'meh' in email but they did send the piano as they told me. original review below I will update this review if my problem is resolve! But I order a piano from Donner Canada late jan 2024 and I got the email from them saying my order status was fulfilled and shipped. I got a tracking number but the tracking never updated beyond 'Creating label'. I contacted them and they told me they are looking into it. - What is there to look into ? Did you send the piano or not? - Anyway waiting for them to respond again and waiting while my money is gone - I wanted to give Donner a chance. I DID READ ALL you guys here comments before buying from them - i told myself it must be bc you are far away (warehouse of donner is 7 hours away by car) - lol well.. I WILL update the 1 star to higher score if resolve correctly by refund or proper shipping within 48 hours. if not - expect hell.

Worst company I've ever dealt with! Worst company I've ever dealt with! Thoroughly inefficient & useless; I've been waiting 6 months for a replacement snare drum for a kit we only bought a couple of months before. They told me 35 working days back in February and it's now June with nothing. No drum, no communication, nothing. These people should be swinging from lamp posts; disgusting shower. DO NOT buy from these charlatans, there are plenty of decent, honourable companies out there who will treat you properly, absolutely no need to go anywhere near this shower of s°°t 🤬👎🖕