I have ordered a piano I have ordered a piano. however later during the day i was gifted a piano by my wife, so didn't need it anymore. I have contacted the CX. Firstly Phone doesn't work and no chance to contact them. Then i sent about 50 emails already to the only way of contacting them. And ABSOLUTELY NO REPLY. Not even acknowledgment, that they have received it! I will never recommend this company to anyone. Completely horrible. So they sent it regardless. Now i still can't get any contact from them for a whole week!!

Once Donner replied they were helpful Once Donner replied they were helpful. The digital piano was swiftly replaced once we had answered a few questions, tried a few things and sent a video. They have said we can donate the faulty one somewhere so an old folks home will probably be delighted. There was no nonsense of having the first one back to look at before replacing it. Now we have one without buzz and are enjoying it.

Irresponsible store with no after-sales service I bought a ddp200 electronic piano from this company online shopping on March 4th, and we delivered it on March 7th. When I opened the carton and wrapping paper, I saw that the pedals of the piano were cracked and the support tripod was in the wrong direction. I have contacted this company by email on March 7th to find a solution, but I have not received any information from their reply, we have continued to contact this company via email in the following days, but still have not received any reply. It has been 14 days since we received the goods today, and we still have not received a reply from this company. We have sent email and message box to the company for 3 times, with no responses. We left the message to the Facebook messenger, auto reply just tell me to contact service by email. But still no any response. We are very disappointed. We send Complaints and Return Requests again by my email. We have also tried calling their hotline, but have not been connected. I uploaded a negative review on their website, but my review is still being censored and never released, so I was not able to share my horrendous experience. This company is a scam. DO NOT SHOP FROM THIS COMPANY.

I ordered a keyboard last November, never deliverd. I ordered a keyboard last November, and still haven't received it! After numerous emails and calls, they told me that they just 'lost the delivery' and they would either refund me or send a new one. I asked for a new one and it's been almost a month, no news, nothing. I'm revolted. I called 20 times nobody picks up. I would like someone to get in touch with me now and get a full refund. Otherwise I'm going to absolutely destroy the reputation of this company on every possible platform and tell people they are SCAMMERS!

No service, no response, complete scam. AVOID! Same experience as several others here. Company is a scam, avoid at all costs. They repeatedly say contact us by email, phone or FB message, but they never respond. I’ve been trying to initiate a return, but have received no replies to 5 emails and their online message system. Tried calling, but line is always busy, basically out of order. Tried messaging, but just receive canned answers telling me to follow the webpage instructions, so just a vicious cycle, delaying until I’m outside the return window. I’ll now be filing a complaint with the NYS Attorney General’s Office. Hopefully prevent them from doing business here in the future.