If I could give 0 stars... If I could give 0 stars, I would. The piano arrived damaged - I could not get hold of anyone to discuss the issue and there are no return details available without speaking to someone at the business. I therefore opened a case with PayPal. The company eventually responded to me via email and said (after about 4 emails) they will part refund me, of which I accepted, and then they stated they had processed the refund of which I could expect to recieve in 3-5 days. I then informed them I would close my PayPal case once the refund had appeared - of which they then backtracked and said they can't do a refund until the case is closed, despite already informing me it had been processed. Luckily, PayPal were able to sort the issue satisfactorily but I have zero faith I would have ever received any sort of refund or a return address from Donner. 100% would never purchase ANYTHING from this company again.

I have ordered a piano I have ordered a piano. however later during the day i was gifted a piano by my wife, so didn't need it anymore. I have contacted the CX. Firstly Phone doesn't work and no chance to contact them. Then i sent about 50 emails already to the only way of contacting them. And ABSOLUTELY NO REPLY. Not even acknowledgment, that they have received it! I will never recommend this company to anyone. Completely horrible. So they sent it regardless. Now i still can't get any contact from them for a whole week!!

A very bad service. This text was translated with Google. I can only recommend not ordering anything here. A very bad service. Nobody is available. Neither by email nor by contact form. I asked you to cancel the order a few times. There is no answer. Now I need a return number where I should send the piano and there is no answer. If no one answers, I will have the money returned to my credit card, I don't care what happens to the piano.

0 star 0 star Piano broke down less than a year. Contacted customer service promised me a refund. 2 months never received the refund. And they stopped communication with me. Ignored my phone calls my emails. Avoid donner music at all cost because u will you waste money and never get it back!

Never never never ever ever buy from them Their customer support is absolute garbage. Not able to get a return, requested within 30 days as they advertise. Terrible company.