Poor Quality Build & Service For the price, compared to anything else, it seems reasonable, however there are multiple issues with the quality of the build and the customer service are both incredibly slow and reluctant to actually send any replacement parts (instead continuing to offer more incentives to keep the damaged goods). My DDP-100 has damage on the front corner of the piano body, the logo on the top sheet rest has a misplaced letter, and there's also some minor damage to the back plate. I wanted a beginners piano with weighted keys for a reasonable price that looked good, and this is part way there, but I think others would likely be better off buying either a portable keyboard that sits on a stand, or spending more for a better quality brand.

Rip off company is real fast to issue… Rip off company is real fast to issue tracking not too fast shipping or responding to inquires

I ordered a keyboard last November, never deliverd. I ordered a keyboard last November, and still haven't received it! After numerous emails and calls, they told me that they just 'lost the delivery' and they would either refund me or send a new one. I asked for a new one and it's been almost a month, no news, nothing. I'm revolted. I called 20 times nobody picks up. I would like someone to get in touch with me now and get a full refund. Otherwise I'm going to absolutely destroy the reputation of this company on every possible platform and tell people they are SCAMMERS!

Avoid: broken piano; Donner ignoring calls for a refund. We bought a digital piano as a Christmas present. We found one of the speakers did not work. Initially, Donner was helpful: the helpline confirmed it would provide a refund and emailed to that effect. However, the refund has never arrived. Donner hasn’t acknowledged or responded to any of our subsequent emails (we have used both service support addresses after Donner changed its domain and contact details in January). Donner has also stopped its UK call centre so there is no means to make contact other than email, which they ignore. We are left with ~£300 of debt and a broken piano. Please avoid Donner. UPDATE: since posting this Donner has made contact and has paid a full refund. It has still been a frustrating experience albeit now with a happy ending. Proceed with caution rather than avoid.

Once Donner replied they were helpful Once Donner replied they were helpful. The digital piano was swiftly replaced once we had answered a few questions, tried a few things and sent a video. They have said we can donate the faulty one somewhere so an old folks home will probably be delighted. There was no nonsense of having the first one back to look at before replacing it. Now we have one without buzz and are enjoying it.