Donner Music

14748 Nelson Avenue Unit D, City of Industry, 91744, Los Angeles, United States
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1.80
Based on 20 Reviews

5

5.00%

4

15.00%

3

0.00%

2

15.00%

1

65.00%
About Donner Music

Donner is a young musical instrument brand Founded in 2012. Crafting well-designed and affordable musical instruments and accessories, and getting them into people's hands so they can make great music is our mission. You make the music. We help you get there.

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Sam “Bicko” Bickley
GB

Poor Quality Build & Service For the price, compared to anything else, it seems reasonable, however there are multiple issues with the quality of the build and the customer service are both incredibly slow and reluctant to actually send any replacement parts (instead continuing to offer more incentives to keep the damaged goods). My DDP-100 has damage on the front corner of the piano body, the logo on the top sheet rest has a misplaced letter, and there's also some minor damage to the back plate. I wanted a beginners piano with weighted keys for a reasonable price that looked good, and this is part way there, but I think others would likely be better off buying either a portable keyboard that sits on a stand, or spending more for a better quality brand.

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Ryan Wallace
DE

Ordered a DDP-60 digital keyboard Ordered a DDP-60 digital keyboard, came with a broken key and faulty programming in some of the keys. I have been trying for a month to get a return shipping label and a refund. Absolutely zero response from customer service. Do not buy anything from them.

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EziQ
CA

Updated review UPDATED: IT WAS UPS NOT DONNER THE PROBLEM. UPS NEVER UPDATED THE TRACKING - THE PIANO ARRIVED OUT OF NOWHERE TODAY. From Label creation to delivered. Donner was pretty 'meh' in email but they did send the piano as they told me. original review below I will update this review if my problem is resolve! But I order a piano from Donner Canada late jan 2024 and I got the email from them saying my order status was fulfilled and shipped. I got a tracking number but the tracking never updated beyond 'Creating label'. I contacted them and they told me they are looking into it. - What is there to look into ? Did you send the piano or not? - Anyway waiting for them to respond again and waiting while my money is gone - I wanted to give Donner a chance. I DID READ ALL you guys here comments before buying from them - i told myself it must be bc you are far away (warehouse of donner is 7 hours away by car) - lol well.. I WILL update the 1 star to higher score if resolve correctly by refund or proper shipping within 48 hours. if not - expect hell.

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Sergiy Yun
UA

I have ordered a piano I have ordered a piano. however later during the day i was gifted a piano by my wife, so didn't need it anymore. I have contacted the CX. Firstly Phone doesn't work and no chance to contact them. Then i sent about 50 emails already to the only way of contacting them. And ABSOLUTELY NO REPLY. Not even acknowledgment, that they have received it! I will never recommend this company to anyone. Completely horrible. So they sent it regardless. Now i still can't get any contact from them for a whole week!!

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Barry Whitley
GB

Donner Music UK should be avoided at… Donner Music UK should be avoided at all costs. This is a company that does not follow the rules of internet trading and has appalling service. There is no way to telephone them, quote:"The current hotline is temporarily suspended, and we expect it to resume in May." What rubbish! Emails go unanswered most of the time and I have personally found their product advertising false/fraudulent. Go else where!

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