Donner Music

14748 Nelson Avenue Unit D, City of Industry, 91744, Los Angeles, United States
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1.80
Based on 20 Reviews

5

5.00%

4

15.00%

3

0.00%

2

15.00%

1

65.00%
About Donner Music

Donner is a young musical instrument brand Founded in 2012. Crafting well-designed and affordable musical instruments and accessories, and getting them into people's hands so they can make great music is our mission. You make the music. We help you get there.

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Consumer
CA

0 star 0 star Piano broke down less than a year. Contacted customer service promised me a refund. 2 months never received the refund. And they stopped communication with me. Ignored my phone calls my emails. Avoid donner music at all cost because u will you waste money and never get it back!

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Barry Whitley
GB

Donner Music UK should be avoided at… Donner Music UK should be avoided at all costs. This is a company that does not follow the rules of internet trading and has appalling service. There is no way to telephone them, quote:"The current hotline is temporarily suspended, and we expect it to resume in May." What rubbish! Emails go unanswered most of the time and I have personally found their product advertising false/fraudulent. Go else where!

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Sam “Bicko” Bickley
GB

Poor Quality Build & Service For the price, compared to anything else, it seems reasonable, however there are multiple issues with the quality of the build and the customer service are both incredibly slow and reluctant to actually send any replacement parts (instead continuing to offer more incentives to keep the damaged goods). My DDP-100 has damage on the front corner of the piano body, the logo on the top sheet rest has a misplaced letter, and there's also some minor damage to the back plate. I wanted a beginners piano with weighted keys for a reasonable price that looked good, and this is part way there, but I think others would likely be better off buying either a portable keyboard that sits on a stand, or spending more for a better quality brand.

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Andrei
CA

Never never never ever ever buy from them Their customer support is absolute garbage. Not able to get a return, requested within 30 days as they advertise. Terrible company.

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Clemency Rubinstein
GB

Once Donner replied they were helpful Once Donner replied they were helpful. The digital piano was swiftly replaced once we had answered a few questions, tried a few things and sent a video. They have said we can donate the faulty one somewhere so an old folks home will probably be delighted. There was no nonsense of having the first one back to look at before replacing it. Now we have one without buzz and are enjoying it.

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