Terrible Customer Service - DO NOT BUY FROM DONNER MUSIC These people do not understand the concept of good customer service!!!! On five occasions over the past month I have tried to initiate a return and I still have not had any replies from Donner Music Customer Service. Such an approach to ignore customers is a quick way to destroy a business! Their advertised telephone number does not even connect! I think that my next step will be to involve the small claims court process.

A very bad service. This text was translated with Google. I can only recommend not ordering anything here. A very bad service. Nobody is available. Neither by email nor by contact form. I asked you to cancel the order a few times. There is no answer. Now I need a return number where I should send the piano and there is no answer. If no one answers, I will have the money returned to my credit card, I don't care what happens to the piano.

Rip off company is real fast to issue… Rip off company is real fast to issue tracking not too fast shipping or responding to inquires

Once Donner replied they were helpful Once Donner replied they were helpful. The digital piano was swiftly replaced once we had answered a few questions, tried a few things and sent a video. They have said we can donate the faulty one somewhere so an old folks home will probably be delighted. There was no nonsense of having the first one back to look at before replacing it. Now we have one without buzz and are enjoying it.

0 star 0 star Piano broke down less than a year. Contacted customer service promised me a refund. 2 months never received the refund. And they stopped communication with me. Ignored my phone calls my emails. Avoid donner music at all cost because u will you waste money and never get it back!