Terrible Customer Service - DO NOT BUY FROM DONNER MUSIC These people do not understand the concept of good customer service!!!! On five occasions over the past month I have tried to initiate a return and I still have not had any replies from Donner Music Customer Service. Such an approach to ignore customers is a quick way to destroy a business! Their advertised telephone number does not even connect! I think that my next step will be to involve the small claims court process.

Donner Music UK should be avoided at… Donner Music UK should be avoided at all costs. This is a company that does not follow the rules of internet trading and has appalling service. There is no way to telephone them, quote:"The current hotline is temporarily suspended, and we expect it to resume in May." What rubbish! Emails go unanswered most of the time and I have personally found their product advertising false/fraudulent. Go else where!

Happy enough with the instrument type but… Happy enough with the instrument type but it is faulty. One octave has a buzz on the notes. We sent en email and video and they are not responding. The on off switch is sluggish and not reliable too. All I want is for customer service to be up to the standard of their concept for the DDP80. Initially, it was delivered on a different day than stated and just left in front of the door. Update: when Donner did reply they were very good. We now have a new instrument working correctly which was delivered super fast following us answering a few questions. Much better. Now happy with our DDP80 and if customer service had been prompt would have been happy more quickly.

Rip off company is real fast to issue… Rip off company is real fast to issue tracking not too fast shipping or responding to inquires

Worst company I've ever dealt with! Worst company I've ever dealt with! Thoroughly inefficient & useless; I've been waiting 6 months for a replacement snare drum for a kit we only bought a couple of months before. They told me 35 working days back in February and it's now June with nothing. No drum, no communication, nothing. These people should be swinging from lamp posts; disgusting shower. DO NOT buy from these charlatans, there are plenty of decent, honourable companies out there who will treat you properly, absolutely no need to go anywhere near this shower of s°°t 🤬👎🖕