T Tucker
GBNightmare if you need to return or exchange Dress was much smaller in what is my typical size. Nightmare return/exchange policy! Confusing and irritating...had to email them for help because their return/exchange portal wasn't working, then the dress went on sale after I bought it so asked for store credit but their store credit is considered a "promo code" which you can only use 1 of so couldn't get the dress at the cheaper rate anyway AND their shipping charge jumped from $12 (which is ridiculous in the 1st place for 1 dress that probably weighed a couple oz) to $20!!!! All in less than a weeks time! Gave them 2 stars only because the dress is pretty but I won't be shopping with them again!
Ally
GBNOT ABLE TO RETURN MY ITEM......SCAM I bought a dress that did not look, on me, like it did on the website. I am asking for a return and complete refund. The website form is not allowing me to return the item. It wants me to exchange it for another size. I don't want another size....I want a return. There is no further options or drop-down information allowed.
Ashlea Hardesty
GBThank you Silk & Salt for reaching out… Thank you Silk & Salt for reaching out so fast! I really love my order, let me wash it before sending me another, maybe it will take of itself, I always line dry, so I'll let you know how it goes! Thanks!
Dianne J
GBBeautiful Dress Fast service, beautiful dress in a sumptuous billowy silky fabric, beautiful pink. So happy with this dress,, but it is too tight in the chest, so not sure if I can keep it. All reviews say Silk & Salt does not offer a full refund on "ineligible" items, and are difficult to deal with, I ordered the largest size and it is too tight, so I can't get a bigger size. I don't want to get caught up in a lengthy process and end up with no full refund. Very disheartened by all the reviews.
Rocío D’Oleo
DOLove their clothing but.. Love their clothing! The only reason why I wont' rate them 5 stars is because their customer service sucks! They take forever to answer or they don't answer at all (this is critical if I'm supposed to be a part of their ambassadors)