Poor management of appoinment All the services are good here but their receptionist Ms Zoya is not at all professional she is not managing appointments properly. She is calling each & everyone & making sit there for more then half an hour . I took appointment for spa manicure pedicure in the morning 11 am for myself & wife for 3 pm but when I reached there two people were doing manicure & pedicure there & she asked us to wait for 5 min but after 15/20 min when I asked her she said just wait for half an hour more then I got furious for which she just said sorry . I experienced this for two three time . If owner reading the reviews please train your receptionist about how to manage the appointment & not to waste time of customers. Services are good but if not managed properly it will impact business in future

Thank you Silk & Salt for reaching out… Thank you Silk & Salt for reaching out so fast! I really love my order, let me wash it before sending me another, maybe it will take of itself, I always line dry, so I'll let you know how it goes! Thanks!

Nightmare if you need to return or exchange Dress was much smaller in what is my typical size. Nightmare return/exchange policy! Confusing and irritating...had to email them for help because their return/exchange portal wasn't working, then the dress went on sale after I bought it so asked for store credit but their store credit is considered a "promo code" which you can only use 1 of so couldn't get the dress at the cheaper rate anyway AND their shipping charge jumped from $12 (which is ridiculous in the 1st place for 1 dress that probably weighed a couple oz) to $20!!!! All in less than a weeks time! Gave them 2 stars only because the dress is pretty but I won't be shopping with them again!

S&S stands behind their products When I received one of my cute outfits with a manufacturing flaw, I was extremely disappointed and expecting an unpleasant customer service interaction. Boy was I wrong! S&S responded to my email with lightning speed, asked for a few photos of the flaw, and then promptly set up delivery of a replacement. I'm so pleased to know that they stand behind the quality of the clothing they sell and worked to resolve the issue quickly and pleasantly. The outfits are super cute and comfortable. I can't wait to wear them!

Love the jumpsuits I ordered Love the jumpsuits I ordered, and they came quick! I ordered the black and the multi-colored Twilight. Would love to order the multi-colored Peacock since I truly love the Twilight. I found the black jumpsuit a bit looser and longer than the Twilight. I look forward to wearing them both, especially on travel.