Mariemur, the Bordelle of leather lingerie Customer service is what makes a Brand great. They informed us immediately when there's a delay in getting our sets sent out. And Pylyp the rep responded immediately to our question and followed up as long as the set we're interested in became available! Mariemur is the Bordelle of leather. This is our 3rd purchase of harnesses and latex, and we love the craftsmanship.

Unable to exchange for right size Item did not fit and attempted to initiate a size exchange online and website was having technical issues then when I tried later my exchange request was denied due to being over 14 days. Order was very pricey and now I cant use any of the items and I just threw a ton of money away. Will never order another product again from Mariemur due to not having trust that the website will work when needed and will be throwing away more money.

I absolutely LOVE MARIEMUR!! I absolutely LOVE MARIEMUR!!! My husband accidentally ordered a slightly larger size than what I could wear and customer service made my exchange experience very pleasant. I'm VERY excited to wear my new MARIEMUR soon and plan to order more!

Exceptional Customer Service Found you folks via instagram. Your products are absolutely gorgeous. I've had items in my shopping cart a few times but have yet to make the purchase, for reasons we won't get into here. One of your customer service reps reached out to me via email. Who does that?!?!? Great companies do. Completely unexpected and a little blown away. I honestly can't remember any other company doing anything close to this. To have somebody take the time to see how they could help....priceless. Keep doing what you're doing.....you just won this person over for life.

Disappointing to say the least. Don't order! Very obvious that this company only takes the time to respond to, somewhat questionable, positive reviews. Take responsibility! If you can't deliver, for whatever reason, refund your customers. A delay, when reasonable, is within expectation but weeks and months later and still no order...that is unacceptable. You don't proactively provide information about delays, I really can't relate to the 5 star "service". Excuses upon excuses, I am fed up. Refund!!