joan bra I ordered a bra, reveived it and wanted to send it back because it did not fit. Mariemur rejected the return request on Feb. 11th. Reason: They told me that "they awarded the wearing instructions" to me (what is not correct). I explained them on Feb. 12th that it does not fit and has nothing to do with "wearing instructions". Until now there was no more answer from mariemur. So this is very bad service in my opinion.

Disappointing to say the least. Don't order! Very obvious that this company only takes the time to respond to, somewhat questionable, positive reviews. Take responsibility! If you can't deliver, for whatever reason, refund your customers. A delay, when reasonable, is within expectation but weeks and months later and still no order...that is unacceptable. You don't proactively provide information about delays, I really can't relate to the 5 star "service". Excuses upon excuses, I am fed up. Refund!!

Exceptional Customer Service Found you folks via instagram. Your products are absolutely gorgeous. I've had items in my shopping cart a few times but have yet to make the purchase, for reasons we won't get into here. One of your customer service reps reached out to me via email. Who does that?!?!? Great companies do. Completely unexpected and a little blown away. I honestly can't remember any other company doing anything close to this. To have somebody take the time to see how they could help....priceless. Keep doing what you're doing.....you just won this person over for life.

Beautiful and delicate set I ordered the Milena garters and collar and absolutely love it. The colour (pink) is so delicate and feminine, but still very sexy. My partner absolutely loved it. My only suggestion would be to stick with your usual size. I'm very pear-shaped and bought according to my leg and hip size, but could have gone with sizing down to my regular size.

My order was delayed for over 4 weeks My order was delayed for over 4 weeks. I reached out twice and received a generic “don’t worry it’s still coming” response. Then another week later I receive an email and half of my order is no longer available… so not cool.