Unable to exchange for right size Item did not fit and attempted to initiate a size exchange online and website was having technical issues then when I tried later my exchange request was denied due to being over 14 days. Order was very pricey and now I cant use any of the items and I just threw a ton of money away. Will never order another product again from Mariemur due to not having trust that the website will work when needed and will be throwing away more money.

joan bra I ordered a bra, reveived it and wanted to send it back because it did not fit. Mariemur rejected the return request on Feb. 11th. Reason: They told me that "they awarded the wearing instructions" to me (what is not correct). I explained them on Feb. 12th that it does not fit and has nothing to do with "wearing instructions". Until now there was no more answer from mariemur. So this is very bad service in my opinion.

Disappointing to say the least. Don't order! Very obvious that this company only takes the time to respond to, somewhat questionable, positive reviews. Take responsibility! If you can't deliver, for whatever reason, refund your customers. A delay, when reasonable, is within expectation but weeks and months later and still no order...that is unacceptable. You don't proactively provide information about delays, I really can't relate to the 5 star "service". Excuses upon excuses, I am fed up. Refund!!

Grade A quality First of all, these products are of grade A quality. Secondly, even though it took a while until the product was delivered, the customer service was great. They were quick to respond to any inquiry and have shared the tracking details with me. Overall experience with Mariemur is more than 5 stars.

Mariemur, the Bordelle of leather lingerie Customer service is what makes a Brand great. They informed us immediately when there's a delay in getting our sets sent out. And Pylyp the rep responded immediately to our question and followed up as long as the set we're interested in became available! Mariemur is the Bordelle of leather. This is our 3rd purchase of harnesses and latex, and we love the craftsmanship.