Customer service is excellent Customer service is excellent! I am always happy with the products and find the prices to be very fair. I had a problem with an item not being delivered - I had actually forgot about it and then realized it had been a month. When I looked up the transit information it was just stuck somewhere. They had a replacement sent via 2 day mail.

I've always had good service. I've always had good service with Connecting Threads. I recently placed a very large order for thread online. I checked my order before I hit the last button to place the order because it did involve both polyester and cotton and in many different colors. When it arrived there were 5 cones in one of the colors and I had only ordered 4. The invoice showed I had ordered 5 instead of 4. I called to see if I had been charged for this extra cone. I had been but the person I talked with didn't suggest I had ordered incorrectly and promptly credited my card for the price of the extra cone and told me just to keep it. She was very personable during the interaction.

Happy camper (Quilter)! I have always been very happy with my orders from Connecting Threads. I've ordered fabric, kits, many big boxes of batting and my thread case is full of 48 different colored spools of threads. I'm 87 so I'm trying to use up my stash so haven't placed many orders lately. I did order my first panel recently. And, I love getting you catalogs with so many ideas.

There was a mixup and I received the… There was a mixup and I received the wrong fabric in my order. When I contacted Connecting Threads, the person on the phone was understanding and assured me that my order would be filled correctly. She was right!! It arrived yesterday and I am very happy with my fabric.

Good thread for hand quilting. I've collected men's ties and have sorted them into three groups: ties which would be worn with navy blue suits or brown suits or grey suits. I'm making lap robes for donation to disabled vets and have been quilting them using the big stitch hand method. I ordered a heavier weight thread for the hand quilting rather than using what I used to sew the pieces together. I ordered a spool each of a navy blue, a nice coffee brown and a slate grey. I will be ordering more thread for quilting as the number of ties waiting to be used doesn't seem to be getting any smaller. There will be more quilts in the future.