“Happiness Guarantee” Love what the company has to offer, however their website is very difficult to search. Ordered an expensive duvet and the fabric was thin (similar to a sheet). So disappointed. I even PAID for a swatch prior, but sometimes it’s difficult to gauge off of a tiny piece. For the price, I would have expected a higher end fabric. They have a “happiness guarantee,” however would not consider a return/exchange/refund. I will not be buying from them again.

This company doesn’t care about… This company doesn’t care about customer service. I would never purchase anything from here. The material is not great quality and do not care if the customer is satisfied. Buyer beware. $163 down the drain. What a waste!!!

The website is easy to use The website is easy to use - both for browsing and for ordering. My purchase was shipped quickly and I had notifications from Spoonflower during the order fulfillment process. Thank you so much! I always receive quality fabrics from you!

Don't get me wrong Don't get me wrong. The business model here seems solid. My 2 star rating is based on their policy with swatches. No doubt it is not cheap to send actual samples. But the price they are charging for them actually made me narrow down my pick too much, landing on two. And one of the swatches (they only provide a bottom cut) did not show what the main portion of the wallpaper would look like. They graciously refunded that item but the effort is a pain to do over again too soon. Perhaps smaller swatches at no charge would make it much more likely that I would finish the job and make the purchase.

I received a helpful answer I received a helpful answer. It was about tax information. I don't remember anything more about the question and the answer.