25% FABRIC SHORTAGE 25% FABRIC SHORTAGE II purchased 10 yards soft tulle, received 7-1/2 yards! Tulle was rolled into a small ball and arrived creased & badly wrinkled, no amount of steaming would remove!!! I delayed contacting Luxetulle due to illness. It took 4 emails for Luxteulle to respond. Luxetulle's solution... 20% discount on NEW ORDER!I I have no intention in ordering additional tulle from Luxetulle due to yardage shortage and poor condition of order received! Luxetulle is unethical and unprofessional! Customer service is practically non-existent. BEWARE!!! Conchetta Rizza

Non-delivered tulle, no response This company did not deliver my fabric. It has been over a month. I sent them an email and asked them to look into it. They said they would and then no response. After sending 4 more messages and trying to call with no response I am contacting PayPal and my credit card company. I am very disappointed and would not recommend them.

poor customer service I ordered a 3 color swatch but did not receive a confirmation email. I wrote to customer support but got no response. When the package arrived, it was the wrong item with color selection that did not match the website. I contacted customer support again but received no response. Poor customer service and quality control.

Got only a fraction of what I ordered and paid for The tulle was very nice, however I order one yard (36”) but received about 12” instead (30% of the amount). I ordered them for samples, so it’s fine but I’m afraid to order more because I’m not sure what I will get. I sent an email to luxetulle over a week ago and have not received a response.

Mismatch colour The colour of fabric that I ordered was not the colour that I got