AWFUL experience This was a pretty bad experience. I placed an order and was not pleased with the product, so I tried to reach out to the customer service department (they don't have one). I was on "hold" for HOURS. I didn't have hours to waste on the phone so I sent several emails. I have yet to hear back from them. I don't know who runs this and what type of education/training they received in running a respectable business, but I'd suggest they get a refresher.

Misleading Sale I ordered two items on black Friday. I applied the black friday promo code and when I received the items, one was not the size I ordered and the other one was just too large. I scanned the QR code provided with my purchase to start an exchange and it says both my items are Final Sale. No where did it say that when I purchased the items or else I never would have ordered. I have contacted customer service twice online (because their phone lines are down) and have not received a response. I will never order from here again... prefer Shopbop!

Order not sent, but payment taken Order placed and payment taken over 3 weeks ago. Confirmation email sent, but no shipping. Emailed and automatic response only. No information received. Concerned as over $600 USD.

Where is my order! Placed my order on 11/20, reached out to them on multiple platforms (emails - no response, instagram - responded but no help was provided). On 12/2, I was told it will be shipped out the following week. 2 weeks been passed and still no shipping info. They kept saying it’s due to black friday and cyber monday sales. I ordered the item prior to the sales!!! Really poorly run company and will not recommend to anyone.

Company is basically scamming online… Company is basically scamming online customers by hiding their ridiculously stingy return policy in a tiny link at the bottom of the page in violation of consumer protection laws, enabling them to refuse to refund people's money.