Customer service wait times need to be improved. I Found TransFi online. Started using there services to buy crypto. I Have only used there services for a couple days. I had completed all prompted KYC requirements. I was using there services and was very pleased with my payment options and how quickly my wallet was credited with my purchases and with reasonable fees. I Thought...I had found my new go too website for on and off ramp transactions. However, on one of my transactions it was canceled on their end, and payment was withdrawn from my account with a value of 5K USD. After almost 24hrs I have finally received an email regarding my canceled transaction and started the refund process it took 7 days to get my money back. Although there customer service response times, and refund times need to get better.... I got my money back and will continue to use there services as there payment options are convenient here in East Asia.

It was easy, fast and cheap! It was easy, fast and the cheapest one. First I made a test with 15 euros two days ago, and in 3 minutes I had my tokens (MATIC) already in my Metamask. I have moved more than 5k euros and in less than 2 minutes I had them in WBTC in my Metamask, today I will make another one. It is very useful. Congrats!

I had some troubles with my order but I… I had some troubles with my order but I have to thank their the compliance team along with a CS member, his name is Abhisek, because of their kind and fast respond to my problem. Really sastify. Best on-ramp service I have ever used

Beginner friendly, Fast delivey It was such a seamless experience to buy crypto with fiat. Very good UX for beginners who has just come to crypto.

Great customer support Had some challenges with my transaction coming through, but thankfully was able to get some support on Telegram, which made all the difference in the world. Abhishek was super responsive and gave timely updates on the next steps which was very reassuring. Thank you!