Erica and Lincoln Faircloth
GBWe love the peace of mind we get… We love the peace of mind we get renting our van through Outdoorsy. Knowing my guests and I are 100% covered if anything were to happen makes the process so much more enjoyable. The app and platform for hosting needs improvement but I think Outdoorsy is working on it.
carolyn
GBIf there were zero stars If there were zero stars, that would be appropriate. Rented an RV. Picked it up and drove 20 miles to learn the leaf spring broke and it could have been catastrophic. In a nutshell, we got the run around. My husband and I were both calling different departments and Outdoorsy literally did nothing. Said they were sending roadside assistance and never did. We were on the side of the road in the dark for two hours before we left the RV to find a hotel. Next day we were told to call our own roadside assistance. They were then going to help us find another camper...nope. Nothing. No reimbursment for our hotel because they only do that for trip interuptions. HUH? We went camping and didnt have a camper anymore. If that isnt a trip interruption, what is? We spent double what we budgeted bc we had to get a hotel room. All our camping food spoiled and Outdoorsy did squat. They did offer ten percent off our next camper. Why would we rent from them again. Our acct number was 5258431 Under my husbands name. Jason
Ali
GBMy RV was damaged by a renter My RV was damaged by a renter, and I am currently waiting on Outdoorsy to accept the accrued costs because my RV is losing value every day. It has been a really horrible process. This is totally unsatisfactory because I was informed that I have to wait for the renter's primary insurance company to reject the claim before they will take it up. I am currently waiting for their response and dealing with daily loss. Very dissatisfied with Outdoorsy's handling of this situation.
Rebuilder LLC Captain Kirk
GBOur renters were Excellent and took… Our renters were Excellent and took very good care of our rig…they were very concerned about all of the details including the forms and all of the initial communications. Outdoorsy was very helpful in the whole process…Thank you!! They said they loved the experience and will be renting again!!
Daniel Nazzarett
GBNo issues all customer service… No issues all customer service representatives are very helpful