I ordered a full month ago & it has not… I ordered a full month ago & it has not shipped. There was no indication at the time I ordered the item that it was not in stock/available. Even after I received notification last week that it had been shipped, tracking indicates the postal carrier has not received it.

Excellent customer service My medic kit delivery was delayed, and an employee of fresh adventure Johna personally called me to explain and updated me on the shipping status. Excellent customer service thank you.

Stay away from this company Stay away from this company . Jonas will tell you what you want to hear , just for him to get your sale and money . After you make a purchase , the shipping circumstances change . Plus don’t even think about asking them to match prices . They will go out of their way to sabotage the other company offering a lower price , thus forcing you in their corner . Then try to hit you with a bs credit card fee when no other company does that . I needed a product for a trip and gave Jonas the deadline . He said if I ordered it Sunday it will process and ship Monday . It never did it took two days to ship the item , which caused the delivery date to fall the following week because it shipped sorry drop shipped from California !!! Not Texas like he said it would , again another lie !!!! Because of his dishonesty , my trip in the end was canceled because I didn’t have the product I needed in time !!! I will never buy from you again , and will tell everyone to avoid going to you . He knew I needed on or before the 14th , didn’t care what he said and told me , just said it to get the sale , and ruined the other company who had the product cheaper . With the same delivery time . Which drop shipped , they didn’t even have the damn product in stock , had it been in their own warehouse they could’ve dictated which warehouse to send it from , but it was drop shipped from California which I said I didn’t want Edit Jonas you offered to cancel my order and charge me a damn fee !!! That’s not a refund!!!! What hell you need a fee for when it’s drop shipped and you do nothing on your end other than a few mouse clicks . further more , you over charged to begin with on the unit and decided to match ecoflows pricing when I pointed it out . What special pricing ?? Cut the nosense man , you only matched the price that ecoflow was selling it for , you didn’t go out of your way to give me a super discounted price at all, in fact you tried to upcharge me by using a credit fee as a excuse . Why am I filled with negative emotions ??? Becusse you are a liar!!! That’s why !!! And it was personally on sale . It was on sale on ecoflows website for $999 all you did was match that every store aside from the one you sabotaged had it for $999 your company had it for $1030. You did nothing more !! So cut the cute act of being innocent and trying to make me look bad online . You are a liar !!! And one more thing to point out what a liar you are , you said “upon receiving the tracking number you immediately reached out to offer a refund “ what a crock of nonsense that is . You never reached out to me , I reached out to you first . And furthermore you said nothing after I got the tracking number . You only offered a Fee endured refund prior to me getting the tracking number !!!!!! You the biggest liar !!!!!!!!!! You never reached out immediately after the tracking was avail , never !!!! In fact the only thing you said was , your order just shipped , and I should receive the tracking number any min , and ty for your patience ….. liar liar liar !!!! Drowning in lies !!! Stop lying !!!! Reply to edit There was no miscommunication misunderstanding Jonas. Your words and English were very clear . You stated that had I ordered Sunday the order will process and ship out Monday , and you have seen it get delivered in as little as 1 day , and 3 days max is 5 day’s. I ordered Sunday as you advised to . It never processed Monday it got delivered 7 days later !!!! No miscommunication no misunderstanding clear as day what you said . The risk is mine based on your advice per the situation . Had you not given me that advice I never would have purchased from you . It was the shipping that kept me as a purchaser. So again stop deflecting the blame .

Great Customer Service I ordered one of their MyFAKs (made by MyMedic). First, the customer service was great. (Not just good, it was great. Jonas was very seriously the best customer service rep I’ve ever dealt with) The color I ordered was on back order so they called me and helped me get something similar, which shipped within a day or two. Now I know that Fresh Adventure doesn’t control the actual quality of the product since it’s made by another company, but regardless, the kit is very well made. The entire experience has put Fresh Adventure on my list of Go-To’s the next time I need to order something First Aid related.

Increased Price after Reaching Out. Then lied. Update: The company told Trustpilot my review is fake... Luckily I took screenshots and sent them to Trustpilot. Goes to show how big of a scam this company is. There is a chat prompt that says to ask for a discount. I reached out for an Ecoflow 110w solar panel. After reaching out, Jonas increased the price by $40 lol... Then he claimed it was due to his colleague. It's pretty clear he is the owner and has no colleagues. Sad to see a small business like this acting shady. TrustPilot does not allow pictures but I do have screenshots of the chat.