I ordered 4 kits on 12/30/23 I ordered 4 kits on 12/30/23. Besides the initial email confirming my purchase, I have received no updates since. I’ve sent emails and gotten no reply. I’ve done their “chat” where they indicate 24/7 availability and no bots (twice). Nothing. Website indicates shipping within 5 days. I’m working with PayPal to get my refund. Very disappointed.

I ordered a custom painting and when I… I ordered a custom painting and when I was having a hard time finding it I was able to message them and got instant responses. They recommended I upgrade to a bigger picture and more colors for it to look more realistic. I am very happy with the customer support. I can't wait to get my painting to start it.

Frustrated with lack of communication I cannot get my order to move forward, lack of communication on how to do the recommendation upgrade to 48 colors, issues with website payment process, and finally had to pay through a PayPal request and they have my money and the process has stalled out! Update: August 19, 2023 Finally received communication and order is complete and being expedited. Rating will be adjusted when I actually receive it. To be continued…. Update #2 : September 15, 2023 My painting has arrived as ordered today, appears to be correct , tube it was sent in was bent so canvas is going to need to be ironed first. Condition of paints yet to be determined.

I was sent the preview for my painting I was sent the preview for my painting, and was allowed to ask for more details ! Someone (a human, not a bot !) discussed the possibility to improve the quality of the preview and gave me good advice, I am totally satisfied and looking forward to see the result ! Thank you Anaabanana

I Love Aana This is my seventh painting from Aanabanana and I just think their quality is outstanding. I usually order custom paintings and their colors are vibrant and true. They have excellent customer service and I love their chat line which immediately answers any questions or help that I need. Also, their shipping to Australia is faster than expected. I can't say enough good things...I would not go anywhere else to purchase my paintings.