I ordered 4 kits on 12/30/23 I ordered 4 kits on 12/30/23. Besides the initial email confirming my purchase, I have received no updates since. I’ve sent emails and gotten no reply. I’ve done their “chat” where they indicate 24/7 availability and no bots (twice). Nothing. Website indicates shipping within 5 days. I’m working with PayPal to get my refund. Very disappointed.

No product or communication!! Ordered on 12/8 with express shipping. Have not heard anything since. No responses to my inquiries. They have my money but I don't have the product or any communication. 12/31 update- received the product. Wish there was communication/responses about its tracking, like they said they would send.

Frustrated with lack of communication I cannot get my order to move forward, lack of communication on how to do the recommendation upgrade to 48 colors, issues with website payment process, and finally had to pay through a PayPal request and they have my money and the process has stalled out! Update: August 19, 2023 Finally received communication and order is complete and being expedited. Rating will be adjusted when I actually receive it. To be continued…. Update #2 : September 15, 2023 My painting has arrived as ordered today, appears to be correct , tube it was sent in was bent so canvas is going to need to be ironed first. Condition of paints yet to be determined.

Excellent service I have ordered custom prints twice from Aanabanana. Both experiences have been outstanding. I love that they help you out with your custom photo. The first time they suggested my print would look better on a different sized canvas and they were right! The painting was beautiful. The second time, they emailed me that the photo I submitted needed to be fine tuned a bit, which they did and the preview they sent me looks wonderful. I cannot wait to paint it. The canvas comes rolled in a very sturdy tube. The paints are great. I would advise using a coat or two of clear gesso before painting.

WONDERFUL! 1) GREAT customer service! I had a couple questions and got them ALL answered within 5 minutes. (The phone # wasn't working, but the "Live Chat" worked perfect.) 2) The paints are smooth and cover very well. 3) The paint brush is...OK. I'm an artist, so will probably use mine instead. 4) The custom design (using my own photo) looks WONDERFUL! So nice to be able to paint from one of my favorite photos. 5) Paint bins were full. I'll come back & leave another comment when I'm all done. I've only painted the swatch guide so far.