Frustrated with lack of communication I cannot get my order to move forward, lack of communication on how to do the recommendation upgrade to 48 colors, issues with website payment process, and finally had to pay through a PayPal request and they have my money and the process has stalled out! Update: August 19, 2023 Finally received communication and order is complete and being expedited. Rating will be adjusted when I actually receive it. To be continued…. Update #2 : September 15, 2023 My painting has arrived as ordered today, appears to be correct , tube it was sent in was bent so canvas is going to need to be ironed first. Condition of paints yet to be determined.

No product or communication!! Ordered on 12/8 with express shipping. Have not heard anything since. No responses to my inquiries. They have my money but I don't have the product or any communication. 12/31 update- received the product. Wish there was communication/responses about its tracking, like they said they would send.

No information on delivery since Dec 8 No information on delivery since Dec 8. Ordered on Dec 3. Attempted to contact with no response. Starting to believe it's a scam. Update: Finally received info on the shipment. Looks like it had already shipped I just wasn't updated on that. Bumped up to three stars for now and will try to update it once I get the product.

I ordered a custom piece and I’m very… I ordered a custom piece and I’m very happy with it. The suppliers are very responsive via email and tough it took a while to get to me in the UK, It’s great quality, comes packaged in a nice tube and I had enough paints to complete it. Will definitely buy another custom piece!

I ordered a custom painting and when I… I ordered a custom painting and when I was having a hard time finding it I was able to message them and got instant responses. They recommended I upgrade to a bigger picture and more colors for it to look more realistic. I am very happy with the customer support. I can't wait to get my painting to start it.