Paid for my order and it never arrived. Paid for my order and it never arrived - the estimated arrival date just keeps getting postponed. Wish I'd read the other reviews before ordering - don't deal with this company!

I must be a lucky customer I ordered in late January and after seeing reviews on here I though oh well, won't see that money again. However my order arrived today and is good quality. The paint covers better than the cheap amazon paint by numbers, the canvas us better quality, it arrives rolled not folded, and the canvas print is shaded as well as numbered. This is an absolute genuine review and I was very surprised at what arrived, in a good way.

SCAM! SCAM!! They took my money and no product came. No response on my numerous emails.

Absolutely terrible customer service Absolutely terrible customer service. I paid extra $35 for an expedited shipping the week of Valentines day to do this together with my wife. I sent an email to customer service when it didn't arrive on a promised date of 3-5 days (it took 2 fricken weeks). They didn't respond for few days and stated the package is now on its way. When I asked for refund, they denied my request saying it's part of the overall fee and they apologized for the delay and expected me to understand that during the busy season there are going to be delays. Then, WHY HAVE THAT AS AN OPTION? I feel like I've been scammed and they have not responded to my emails for over a week. I'm spreading this review everywhere to warn potential buyers to not buy from this company. It's absolutely horrible practice with delays, poor quality of product, and one of the worst customer service I've experienced.

I wish I had read these reviews before… I wish I had read these reviews before ordering. I ordered a paint by numbers kit over 2 months ago and still waiting for it to arrive. The website has navigation for contact us via socials, email, online chat etc. However none of it exists. Try it. The only way is a form which I have filled in 8 times now. It goes unanswered. Avoid as I am still trying to get my money back.