Absolutely terrible customer service Absolutely terrible customer service. I paid extra $35 for an expedited shipping the week of Valentines day to do this together with my wife. I sent an email to customer service when it didn't arrive on a promised date of 3-5 days (it took 2 fricken weeks). They didn't respond for few days and stated the package is now on its way. When I asked for refund, they denied my request saying it's part of the overall fee and they apologized for the delay and expected me to understand that during the busy season there are going to be delays. Then, WHY HAVE THAT AS AN OPTION? I feel like I've been scammed and they have not responded to my emails for over a week. I'm spreading this review everywhere to warn potential buyers to not buy from this company. It's absolutely horrible practice with delays, poor quality of product, and one of the worst customer service I've experienced.

I must be a lucky customer I ordered in late January and after seeing reviews on here I though oh well, won't see that money again. However my order arrived today and is good quality. The paint covers better than the cheap amazon paint by numbers, the canvas us better quality, it arrives rolled not folded, and the canvas print is shaded as well as numbered. This is an absolute genuine review and I was very surprised at what arrived, in a good way.

Scam Scam. Ordered a xmas present for my girlfriend over a month ago, did not receive anything. Not as much as an answere from Crafty either. Paid over 150 dollars. Absolute no shame this company.

Pleasantly suprised I was suggested this page by a friend, I bought without reading the reviews as I assumed my friend already had. Once I read the reviews I was upset and thought I’d have to claim the money back on my card as it was a scale. But I was delighted receive an updated tracking email saying my order was out for delivery and hours later it arrived. Quality matches the cost. And the companies communication was great. Would buy again.

The worst online shopping experience and by far the worst customer support! Received a complete wrong order. I have been in touch with customer support for over 2 months now and they just stopped responding all together. So I haven’t received items that I ordered, no refund, no more answers from customer support. I really don’t know what else to do than just start reviewing my experience - would give a 0 starts if I could! The worst online shopping experience so far!