Great Company to do business with. I purchased the complete set of these knives about a year ago. Wife and I both love them I had an incident with the cleaver well using it a large chip came out of the edge of while using it I took photo of it and sent it in an email to customer service and within a week I had a new cleaver . This is by far the best customer service I have ever experienced no questions asked they just replaced the cleaver. Great company to do Business with.

MAGNETIC KNIFE BOARD WORKS WELL The magnetic knife board works very well. Unlike other reviewers, I find it holds the knives very well. Their customer service is above excellent. I was amazed with my experience with them. The knives are nice quality, but I was disappointed in the edge they arrived with. To be fair, I’m comparing them to my Wusthof knives, but I thought they would have a better edge upon arrival.

Wow! Wow! I bought the 6 piece Damascus Steak Knife set and couldn’t be more pleased. These knives are SHARP, visually stunning, and very well made! Great customer service, too. When I made the purchase, I selected the wrong shipping type and I really needed expedited shipping. I contacted their CS team via email to see if it was possible to change my shipping method, and they replied within a few hours letting me know that my shipment was being upgraded free of charge. Will definitely be purchasing more of these knives for both myself and as gifts.

Very Disappointed in the quality of the steel! The good: Looks nice, good weight, well balanced. The Bad: After only 2 months of light use, dicing chicken breast and vegetables, the knife got a small chip in the blade. In comparison, my previous knife was a Mercer, that cost less than half of this one. In my over 10 years of using the Mercer, I Never got a single chip! Unfortunately, it's past the 30 day return window, so I am stuck with this poorly tempered knife. Knives Etcetera made it right by sending me a replacement knife.

I have not received my knife yet and I… I have not received my knife yet and I was trying to find out where it was in the shipping/delivery process. There is no visibility into this process. I would expect a Tracking Number but instead they direct me to download/install another app on my phone which I don't want to do. This is no "delivered by" date either. I would consider this a huge gap in overall customer service