It was my fault..... I used my cleaver for the first time chopping a chicken with the bones still in. Wrong thing to do and, it says so on the website. (I missed that part) Anyway I significantly damaged my edge and emailed Knives Etc and admitted my dumbness. It doesn't hurt to ask so I did. "Is there anyway that I can get my knife replaced?" I received an email the next day that basically was shaking a finger at me (we told you on the website you cannot do that) and the message closed with a very kind, top notch customer service note that they would replace my knife and I pay shipping..!! What an awesome company..!!

Wow! Wow! I bought the 6 piece Damascus Steak Knife set and couldn’t be more pleased. These knives are SHARP, visually stunning, and very well made! Great customer service, too. When I made the purchase, I selected the wrong shipping type and I really needed expedited shipping. I contacted their CS team via email to see if it was possible to change my shipping method, and they replied within a few hours letting me know that my shipment was being upgraded free of charge. Will definitely be purchasing more of these knives for both myself and as gifts.

Best clever ever Received my clever quicker then expected and it was beautiful. Came in a nice box and was really really sharp from the get go. Everyone is obsessing over it at work and have some envy. It’s perfect size for me too with having small hands for a female it fits perfectly. The balance is good and it’s a really strong knife. Feel very confident when using it, not overly intimidating.

These knives are both beautiful and… These knives are both beautiful and wonderful to use. The customer service at Knives Etcetera is amazing. I have been very pleased with the many knives I have purchased for myself and others.

Great Company to do business with. I purchased the complete set of these knives about a year ago. Wife and I both love them I had an incident with the cleaver well using it a large chip came out of the edge of while using it I took photo of it and sent it in an email to customer service and within a week I had a new cleaver . This is by far the best customer service I have ever experienced no questions asked they just replaced the cleaver. Great company to do Business with.