Jacquelyn
GBMy husband loves his knives My husband loves his knives. They are super sharp and gorgeous! Shipping was prompt and delivered on time. I had a question and customer service was amazing! Definitely recommend this company. I will be buying from here again.
Mark Supachana
GBIt was my fault..... I used my cleaver for the first time chopping a chicken with the bones still in. Wrong thing to do and, it says so on the website. (I missed that part) Anyway I significantly damaged my edge and emailed Knives Etc and admitted my dumbness. It doesn't hurt to ask so I did. "Is there anyway that I can get my knife replaced?" I received an email the next day that basically was shaking a finger at me (we told you on the website you cannot do that) and the message closed with a very kind, top notch customer service note that they would replace my knife and I pay shipping..!! What an awesome company..!!
Bill Baxter
GBI have not received my knife yet and I… I have not received my knife yet and I was trying to find out where it was in the shipping/delivery process. There is no visibility into this process. I would expect a Tracking Number but instead they direct me to download/install another app on my phone which I don't want to do. This is no "delivered by" date either. I would consider this a huge gap in overall customer service
David
GBHaving accepted a £30.00 increase (30%)… Having accepted a £30.00 increase (30%) I was also disappointed to find that a sharpener/case was no longer included either. I've now ended up buying a sharpening stone, so total spend £195.00. The knife is lovely but I should have been thrilled after spending £130. Instead I was a little disappointed.
Paul Cox
GBGreat Company to do business with. I purchased the complete set of these knives about a year ago. Wife and I both love them I had an incident with the cleaver well using it a large chip came out of the edge of while using it I took photo of it and sent it in an email to customer service and within a week I had a new cleaver . This is by far the best customer service I have ever experienced no questions asked they just replaced the cleaver. Great company to do Business with.