Bill Baxter
GBI have not received my knife yet and I… I have not received my knife yet and I was trying to find out where it was in the shipping/delivery process. There is no visibility into this process. I would expect a Tracking Number but instead they direct me to download/install another app on my phone which I don't want to do. This is no "delivered by" date either. I would consider this a huge gap in overall customer service
Karl Kramer
GBIve owned these knives for a few years Ive owned these knives for a few years. I did something stupid and chopped a tomahawk bone with the clever which severely damaged the knife. I’m still not sure why or how this happened. It’s not a butchers clever, it’s a fine edged Damascus chopping clever. Anyway, I thought about this and wondered if it could be repaired, so I wrote the company. Within 48 hours a new clever was on the way. No charge. Above and beyond all expectations! Hard to find such wonderful organizations with wonderful people taking care of customers. Thank you!
Jon Gebhard
GBWow! Wow! I bought the 6 piece Damascus Steak Knife set and couldn’t be more pleased. These knives are SHARP, visually stunning, and very well made! Great customer service, too. When I made the purchase, I selected the wrong shipping type and I really needed expedited shipping. I contacted their CS team via email to see if it was possible to change my shipping method, and they replied within a few hours letting me know that my shipment was being upgraded free of charge. Will definitely be purchasing more of these knives for both myself and as gifts.
ed kelliher
GBBought the Wooden Knife Sheath Bought the Wooden Knife Sheath . Bought 6 for a set of steak knives. This is a must have to store the knives safely.
Kristy
GBNot as expected. The color is disappointing. The wood has a yellow/orange undertone and looks very different than the photo. The magnet is good in the center but knives fall off the edges. It was also not well packed and arrived with scratched corners. I think this is not worth the cost and I do not recommend.