It was my fault..... I used my cleaver for the first time chopping a chicken with the bones still in. Wrong thing to do and, it says so on the website. (I missed that part) Anyway I significantly damaged my edge and emailed Knives Etc and admitted my dumbness. It doesn't hurt to ask so I did. "Is there anyway that I can get my knife replaced?" I received an email the next day that basically was shaking a finger at me (we told you on the website you cannot do that) and the message closed with a very kind, top notch customer service note that they would replace my knife and I pay shipping..!! What an awesome company..!!

I have not received my knife yet and I… I have not received my knife yet and I was trying to find out where it was in the shipping/delivery process. There is no visibility into this process. I would expect a Tracking Number but instead they direct me to download/install another app on my phone which I don't want to do. This is no "delivered by" date either. I would consider this a huge gap in overall customer service

This is absolutely beautiful This is absolutely beautiful, brilliant and is more wonderful to use that could possibly be described but this - I gave as a gift the Chef's Knife - is a top product. It is really well-made, feels good to handle, is extremely proficient at all tasks so far and I look forward to learning how to care for it as me and my partner now share it because it's so great. Will be buying more in future for sure ! Great service also quick to deliver and great price and also the way it is packaged it perfect because to store and gift and yes. I would highly recommend.

MAGNETIC KNIFE BOARD WORKS WELL The magnetic knife board works very well. Unlike other reviewers, I find it holds the knives very well. Their customer service is above excellent. I was amazed with my experience with them. The knives are nice quality, but I was disappointed in the edge they arrived with. To be fair, I’m comparing them to my Wusthof knives, but I thought they would have a better edge upon arrival.

Mom and dad Approved! I bought the paring knife after helping mom can tomatoes with a miserable specimen. She loves it Andy dad also finds it beautiful. I will very likely be buying my next few kitchen knives here. Beauty, elegance, and craftsmanship!