It was my fault..... I used my cleaver for the first time chopping a chicken with the bones still in. Wrong thing to do and, it says so on the website. (I missed that part) Anyway I significantly damaged my edge and emailed Knives Etc and admitted my dumbness. It doesn't hurt to ask so I did. "Is there anyway that I can get my knife replaced?" I received an email the next day that basically was shaking a finger at me (we told you on the website you cannot do that) and the message closed with a very kind, top notch customer service note that they would replace my knife and I pay shipping..!! What an awesome company..!!

Ive owned these knives for a few years Ive owned these knives for a few years. I did something stupid and chopped a tomahawk bone with the clever which severely damaged the knife. I’m still not sure why or how this happened. It’s not a butchers clever, it’s a fine edged Damascus chopping clever. Anyway, I thought about this and wondered if it could be repaired, so I wrote the company. Within 48 hours a new clever was on the way. No charge. Above and beyond all expectations! Hard to find such wonderful organizations with wonderful people taking care of customers. Thank you!

Very Disappointed in the quality of the steel! The good: Looks nice, good weight, well balanced. The Bad: After only 2 months of light use, dicing chicken breast and vegetables, the knife got a small chip in the blade. In comparison, my previous knife was a Mercer, that cost less than half of this one. In my over 10 years of using the Mercer, I Never got a single chip! Unfortunately, it's past the 30 day return window, so I am stuck with this poorly tempered knife. Knives Etcetera made it right by sending me a replacement knife.

Rancher Girl and Her Knives I am a cook and a rancher and knives are an important part of my everyday life. That said, Theo has perfected an amazingly beautiful collection of knives and magnetic boards - and I am so happy I get to cut and chop and admire the beauty in these knives. Thank you.

Amazing set of knives Amazing set of knives. Will continue to purchase the rest of the matching set! Beautiful work, but most importantly, they will cut!