Karl Kramer
GBIve owned these knives for a few years Ive owned these knives for a few years. I did something stupid and chopped a tomahawk bone with the clever which severely damaged the knife. I’m still not sure why or how this happened. It’s not a butchers clever, it’s a fine edged Damascus chopping clever. Anyway, I thought about this and wondered if it could be repaired, so I wrote the company. Within 48 hours a new clever was on the way. No charge. Above and beyond all expectations! Hard to find such wonderful organizations with wonderful people taking care of customers. Thank you!
jamie
GBRancher Girl and Her Knives I am a cook and a rancher and knives are an important part of my everyday life. That said, Theo has perfected an amazingly beautiful collection of knives and magnetic boards - and I am so happy I get to cut and chop and admire the beauty in these knives. Thank you.
Bill Baxter
GBI have not received my knife yet and I… I have not received my knife yet and I was trying to find out where it was in the shipping/delivery process. There is no visibility into this process. I would expect a Tracking Number but instead they direct me to download/install another app on my phone which I don't want to do. This is no "delivered by" date either. I would consider this a huge gap in overall customer service
Megan Stewart
GBExcellent birthday gift & customer service Purchased a knife as a birthday gift for my brother and he loves it! He really enjoys cooking and says that the quality is awesome. The customer service was also super impressive. Despite the loss of inventory of the specific knife that I wanted, they reached out to me and offered to send a different kind of knife and then also gave me a partial refund and was just super responsive and understanding! Will definitely purchase from here again!
Grace
GBThese knives are both beautiful and… These knives are both beautiful and wonderful to use. The customer service at Knives Etcetera is amazing. I have been very pleased with the many knives I have purchased for myself and others.