Excellent service response Our pepper mill stopped working and when looking for a replacement found that the mechanism had a lifetime guarantee. Sent an email expecting to find weren't covered but happy to say got a prompt reply. Had to provide some pictures, confirm the problem and delivery details. Was notified within 30minutes that a replacement would be sent, haven't received it yet as just been notified - excellent response and well done

Had a Cole & Mason pepper mill and the… Had a Cole & Mason pepper mill and the bottom fell out, so appealed to them and they gave me not only a new one, but a salt pot as well! Above and beyond!

Customer Service is second to none. The Customer Service is second to none. I was aware of the mechanism guarantee provided by Cole and Mason and when the base of my pepper grinder snapped, I contacted them with some photographs. I emailed on a Sunday and they got back first thing Monday to say they would look into my issue. Next day I received another email saying my claim was valid and I could expect a replacement within 28 days. 2 days later the Postie was at our door with a new grinder! Hats off to Customer Service, a refreshing attitude.

Swift delivery following ordering… Swift delivery following ordering product. Quality product in a beautiful presentation box would have made a lovely present .Salt and pepper grinder both with adjustable grades for preference.

Five stars for tradition Five stars for tradition. Having recently bought a very dear Peugeot mill that simply refuses to grind it is a pleasure to find one that works a treat at a third of the price, Well done Cole and Mason for focusing on quality rather than marketing and blag.