Customer Service is second to none. The Customer Service is second to none. I was aware of the mechanism guarantee provided by Cole and Mason and when the base of my pepper grinder snapped, I contacted them with some photographs. I emailed on a Sunday and they got back first thing Monday to say they would look into my issue. Next day I received another email saying my claim was valid and I could expect a replacement within 28 days. 2 days later the Postie was at our door with a new grinder! Hats off to Customer Service, a refreshing attitude.

Excellent service response Our pepper mill stopped working and when looking for a replacement found that the mechanism had a lifetime guarantee. Sent an email expecting to find weren't covered but happy to say got a prompt reply. Had to provide some pictures, confirm the problem and delivery details. Was notified within 30minutes that a replacement would be sent, haven't received it yet as just been notified - excellent response and well done

Stylish and great quality. Absolutely love these salt and pepper sets. I’ve bought two sets one as a house warming and one as a Christmas present for my brother in law who’s on a mission to find the perfect pepper mill. Can’t help but feel a tiny bit smug that I’ve aced both gifts.

Excellent after care service I recently made a guarantee claim and so far it has been handled smoothly. I am very impressed with the customer service and highly recommend this company who has an excellent after care service. Thank you.

Swift delivery following ordering… Swift delivery following ordering product. Quality product in a beautiful presentation box would have made a lovely present .Salt and pepper grinder both with adjustable grades for preference.