Excellent service and quality Two questions were answered promptly when asked through the website. The custom-sized carpet runner was delivered within a few days. It appears to be of good quality.

Buy with caution I special ordered the mountain retreat series tropical sea mosaic tile from a local dealer/storefront but it took awhile to arrive. My contractor miscalculated the amount needed and we were short about a sheet and a half. I searched online to see if I could order somewhere with fast shipping so that I could have my project completed quickly.I was thrilled to discover I could order it here and get it quickly! I did receive my order within a few days, which was the only positive about ordering from here. Unfortunately both sheets had chips, scratches and cracks throughout and for $25 a sheet, I would expect beautiful tile. I sent an email with pictures to the email listed for customer service with no response. I then followed up with a phone call and was redirected to their online ordering department where I left a message, also with no response. Absolutely horrible customer service because there isn’t any. They were happy to take my $50 for a damaged product but not even willing to acknowledge my dilemma through any of the communication sources they provided at the time of order. I have no means to replace my tile or find a resolution.

I am very impressed with the quality of these tiles! I am very impressed with the quality of packing these special tiles for shipment. The single box of tile was protected within a larger box that was filled with a sufficient amount of packing peanuts. Not a single tile arrived broken. And, the tiles arrived within a week of ordering. At the least expensive price per box and shipping cost that I could find for these unique tiles that were needed to complete my project.

Constantly need to check the status of… Constantly need to check the status of the order. These guys are unable to deliver a product. Constant excuses. Now the shipment is “returning to sender” because if “incomplete address”. Don’t waste your time, there are thousands if carpet sellers out there. Search somewhere else.

The rug is excellent quality The rug is excellent quality. However, the Fed Ex driver left it by our mailbox on a fairly busy highway. We are 77 years old and my husband has one arm amputated. Our mailbox is approximately 200 feet from our front porch. This made it difficult for us. We never have had that to happen. Whether Amazon or any other delivery truck, our purchases are always delivered to our door. This driver must have been too lazy. I realize this wasn’t your fault.