Self Cleaning SystemWe didn't know how to operate the… We didn't know how to operate the cleaning system and even though it is automatic it was not turning on. I called Customer Service late yesterday to get help. We never even got a phone call, but as soon as I got out of the bath, I heard this big whoosh and the cleaning system was up and running! Thank you for a wonderful product and exceptional service!

Poor response The company’s reply to my original post was “ We are very sorry to hear this has been your experience, Lawrence. Please reach out to our Customer Care Team at 855-225-2183 so they can help sort it out for you.”. I’ve been calling that number for over two weeks and get the run around. They say a contractor will call with 24 hours or that the person handling my warranty claim will call me but it never happens. This is a company that doesn’t live up to its warranty and sales claims.

we signed a contract on November 10… we signed a contract on November 10 install date 10 days later. They claim the salesman messed up the order but got corrected. The lady that schedules install called cooperate and said a called her a c u n t and they cancelled my contract that was going to be 21 thousand dollars

I called to get a quote on April 25 2024 I called to get a quote on April 25, 2024 and when they asked if they could call me back if we got disconnected, I said no, that I would call them back if we got disconnected. The woman I spoke with said she could not give me a quote or even continue the phone call if I refused to let her call me back upon disconnection, and then she hung up on me... Seriously!!!!

Good product Good product. Enjoying. If you want full tub all at once make sure you have large capacity water heater… but once jets go, water maintains temp. Company stands behind product and installation personnel. Personal professional and knowledgeable. Installer and electrical personnel efficient and neatly complete. Shelf might be better on back side, to avoid getting wet. We enjoy movable shower head extra safety bars..