Love My Tub My new tub is more than I expected. The walk in door and the spa jets are wonderful for aches and pains. When I have a rough day it is so relaxing. I look forward to my evening bath. Thank you American Standard!

Self Cleaning SystemWe didn't know how to operate the… We didn't know how to operate the cleaning system and even though it is automatic it was not turning on. I called Customer Service late yesterday to get help. We never even got a phone call, but as soon as I got out of the bath, I heard this big whoosh and the cleaning system was up and running! Thank you for a wonderful product and exceptional service!

Greatly Satisfied We learned there is no product comparable with American Standard Walk-In Tubs. Our sales rep is personable and knowledgeable. We were confident when we signed our contract. The installation timeline was as expected. The installation team was excellent. We have had our tub about a month and we are enjoying it and benefiting from it. My husband always preferred showers until now. Added bonus--our cats love to play on the tub (when not in use, of course). Very cute!

Beautiful work Beautiful work! Love, love my shower! Love how the store came to me, that was my very first experience, pleasant. Really made me at ease and enjoyable experience. Professionalism, informative, friendly From shopping to installer's. The installer's courtesy in cleaning, went on and beyond services, Soo appreciated it! Not to mention how confident they are in there materials and services that they offer LIFE TIME warranty! It's a win, win. Thank you so much... Blessings around your business and ALL within ☺️🙏

Poor response The company’s reply to my original post was “ We are very sorry to hear this has been your experience, Lawrence. Please reach out to our Customer Care Team at 855-225-2183 so they can help sort it out for you.”. I’ve been calling that number for over two weeks and get the run around. They say a contractor will call with 24 hours or that the person handling my warranty claim will call me but it never happens. This is a company that doesn’t live up to its warranty and sales claims.