Bad shipping experience My rating reflects the delivery method and condition, not the product. My delivery arrived yesterday with the box mangled and totally open, with half the box just left leaning up against the other half. I haven't yet been able to inspect it thoroughly and am just hoping none of the parts fell out of the box. Wish me luck.

Great Experience Was assisted by Alayna (sp?) with purchase of shower base and doors. She couldn't have been more helpful. She took the time to ask questions and understand what we needed for our bathroom project. She was thorough in describing everything, down to the handles on the doors. Faucet Town USA is lucky to have her. We received our merchandise in less time than expected. It's perfect...thank you!

Awesome Service & Products The package was delivered as expected. The chandelier was just like it was described on the web page. Some what easy to assemble. I had a little bit of frustration with posts, because there was no way to lock it in position. Other than that it hanging beautifully from the ceiling over the top of my dining table. "

Friendly and Honest Customer Service The customer service staff at Faucet Town USA was extremely helpful. They addressed our issues immediately. We had unfortunately ordered the wrong item and the exchange process went smoothly....and all was arranged over the phone. The customer service folks were both professional and friendly.

EXCELLENT QUALITY All I bought was a toilet seat cover, but I had such a hard time finding a real enameled wood one in the right color. The hardware on it was even nicer than I expected. I thought the quality was excellent, the price very reasonable and the item arrived very quickly and safely. I will definitely shop here again.