Friendly and Honest Customer Service The customer service staff at Faucet Town USA was extremely helpful. They addressed our issues immediately. We had unfortunately ordered the wrong item and the exchange process went smoothly....and all was arranged over the phone. The customer service folks were both professional and friendly.

Simply the best buying experience either on-line or over the phone I have ever had. I looked merchandise up on-line then purchased over the phone. I received great help from Elena especially after I had messed up and ordered one item wrong. She got this straightened out and everything was shipped and received on time with no delays. Elena was excellent and is probably the number one reason I will use this company again. I have and will continue to recommend Faucet Town USA to my friends.

The extra mile Faucet Town really does go above and beyond anything I would've expected. They made sure that I got my products quickly and without any hassle. Their faucets are absolutely amazing, and the range of choices available is mind boggling. I even picked up one of those automated vacuums after my initial purchase, because the price was just so good and, when combined with the customer service, there was no way they weren't going to get my return business.

EXCELLENT QUALITY All I bought was a toilet seat cover, but I had such a hard time finding a real enameled wood one in the right color. The hardware on it was even nicer than I expected. I thought the quality was excellent, the price very reasonable and the item arrived very quickly and safely. I will definitely shop here again.

Awesome Service & Products The package was delivered as expected. The chandelier was just like it was described on the web page. Some what easy to assemble. I had a little bit of frustration with posts, because there was no way to lock it in position. Other than that it hanging beautifully from the ceiling over the top of my dining table. "