Bad shipping experience My rating reflects the delivery method and condition, not the product. My delivery arrived yesterday with the box mangled and totally open, with half the box just left leaning up against the other half. I haven't yet been able to inspect it thoroughly and am just hoping none of the parts fell out of the box. Wish me luck.

Premium Elongated Solid Oak Wood Seat I never thought a toilet seat could be both Awesome & Beautiful but the one I got from Faucet Town is exactly that ! I spoke with Robin in Customer Service who assisted me with my purchase 😊 Thank You !

great customer service After I placed my filter order for an existing vent, they emailed and called me to make sure I was ordering the right size for my unit. Turns out I hadn't and it saved me from receiving the wrong order. Really unexpected customer service!

5-star Customer Service! I ordered an upscale toilet seat, and it is exactly what we had in mind for our bathroom project. However, one of the hinges had a slight loose feel about it, and I notified Faucet Town of the possible problem. Faucet Town asked for specifics, and a picture of the hinge in question. Without any hesitation, Faucet Town ordered a replacement part from the manufacturer to correct the problem. A+ service!

Friendly and Honest Customer Service The customer service staff at Faucet Town USA was extremely helpful. They addressed our issues immediately. We had unfortunately ordered the wrong item and the exchange process went smoothly....and all was arranged over the phone. The customer service folks were both professional and friendly.