Christie Williams
GBHighly disappointed. I ordered my knives at the beginning of December as a gift. 3 of 5 were shipped and I was told then that the other two and knife block were out of stock. It would be 1-2 weeks. That was on the 13th. Then I was told "after January 2" but that I should have the knife block before Christmas still... Now we are on the 26th of December, still no more knives and the block came in today broken in half. I message and they said "we dont typically have customer service through Christmas" well thats wonderful because today is the 26th so whats the excuse now? These are not cheap. The quality of knife is actually really good... but customer service is absolutely terrible. I was told "can you actually check your emails" when I HAVE been checking my emails. NONE of them make sense or line up. So frustrating. ** UPDATE ** While I stand by my frustration for the way that my order was handled, I would like to update that the customer service team did reach out after my review and my complaints and they sent out a new knife block that arrive unbroken and an additional knife for the trouble I had. I finally received all of my knife set mid January. We are happy with the quality of the knives. It was just a disaster when ordering.
Krissi Lindy
GBBest Customer Service hands down! I purchased a 5 piece knife set for my husband for Christmas and we absolutely love it. Had a small issue with the pairing knife handle cracking so I contacted the company to see what could be done. They were fast to email me back, within 2 hrs of my original email and explained that this definitely shouldn't have happened. They shipped me out a replacement in less than 12 hours from my original email....absolutely stellar customer service! Highly recommended these guys, they are top notch to work with and put out an exemplary product!
alberto decardenas
GBI bought a few different knife sets… I bought a few different knife sets from the Forged Blade and these are incredible. The style, quality and sharpness are second to none. Katie Smith from customer service was extremely helpful in making sure I was totally satisfied with my purchases and I will be buying more. Job well done!
Todd Saxey
GBAmazing knives and customer service! I ordered the Wildrose Damascus 5 piece knife set for myself and an Explorer 6” for my Dad. The knives are a thing of beauty and wicked sharp! The Explorer arrived with a defect and Katie worked quickly to make the situation right so that I could gift it to my Dad in time for Christmas. Thanks for making beautiful knives and for providing excellent customer service.
Paul Taft
GBThe filet knife I received seem to be… The filet knife I received seem to be high quality I may be spoiled as I bought shun kitchens knives and the filet knife isn't a third the price but mine was very dull and the shuns were so much sharper maybe mine slipped by but in the future I would like to see a sharper one if I buy another