Harold was very knowledgeable and… Harold was very knowledgeable and thorough. He diagnosed the ice maker dispenser problem correctly, ordered the right part and his repair was perfect. We are back in business for fixing Mama's drinks!! He made sure the water dispenser was operating correctly as well.

No more leak! I was super impressed with the professionalism of this technician. He took the time to explain all the issues that he found, and he was able to repair them in a timely manner. He even went so far as to discuss with me why he felt these appliances would last me a long time. I think when a technician truly cares, it comes out in the work they do. I will definitely be calling Sears home services again.

Extremely disappointed If I could leave zero stars, I would do so. I scheduled a repair appointment for the afternoon time slot. I took the afternoon off of work. I waited. I waited some more with notifications through text that my technician was two stops away, then one stop away. At 4:51 (the time frame is between 1 and 5) I receive a call that the technician is unavailable and my appointment must be rescheduled. Excuse me? I realize times are different now and workers are getting harder to find, leaving those who are working over-burdened… but you couldn’t notify me sooner? Highly unprofessional, terrible customer service.

I have been trying to reschedule an… I have been trying to reschedule an existing repair but the AI person will not let me without paying a fee which I already paid.

A Trustworthy/Professional Tech Matthew was both very helpful and professional.He took the time and correctly diagnosed the problem and didn't just cob the repair like the previous technician from CT who Miss Fichtel purchased a warranty through.The last 2 "repairs" we were told it was the floater switch....little fiddling under the front of the dishwasher the previous techs repair was just a temporary band aid to hopefully get her through to the next incident knowing he would not be returning to do any more work. Anyways Matthew was beyond helpful and instead of crossing our fingers to hope a replacement pump could be found Miss Fichtel went ahead and purchased a new dishwasher as recommended. Five stars across the board for Matthew 👏👏