Difficult to cancel if you need to. Update: I was finally able to reach a live agent who said he would cancel and there would be no charge. I don’t yet have confirmation, but one can hope. The current rating is an average of my most recent experience (5 stars— Thank you, Pablo!) and the many, many prior attempts, reported earlier as follows: I want to give less than 1 star! It’s impossible to cancel the appointments. I’ve been trying for three days and have called 10 different numbers. I even spoke to a couple of people, who proceeded to pass me along to computer menus going nowhere. I truly regret that honest workmen (women?) will arrive and find no one available! Website efforts will only get error messages! Just awful! P.S. I continued to get notifications of upcoming appointments even after cancellation, so waited again to text with a “live agent,” who assured me that I can ignore these notifications. If all goes as promised, I will delete this review and trust that the problems are due mainly to website issues.

I have been trying to reschedule an… I have been trying to reschedule an existing repair but the AI person will not let me without paying a fee which I already paid.

A Trustworthy/Professional Tech Matthew was both very helpful and professional.He took the time and correctly diagnosed the problem and didn't just cob the repair like the previous technician from CT who Miss Fichtel purchased a warranty through.The last 2 "repairs" we were told it was the floater switch....little fiddling under the front of the dishwasher the previous techs repair was just a temporary band aid to hopefully get her through to the next incident knowing he would not be returning to do any more work. Anyways Matthew was beyond helpful and instead of crossing our fingers to hope a replacement pump could be found Miss Fichtel went ahead and purchased a new dishwasher as recommended. Five stars across the board for Matthew 👏👏

No more leak! I was super impressed with the professionalism of this technician. He took the time to explain all the issues that he found, and he was able to repair them in a timely manner. He even went so far as to discuss with me why he felt these appliances would last me a long time. I think when a technician truly cares, it comes out in the work they do. I will definitely be calling Sears home services again.

Great service We have first American warranty for the past 5 or 6 years and have had problems with our microwave, dishwasher, air conditioner, dryer, and furnace. They fixed all of these. They also send people from sears home service and the are very experienced.