I have been trying to reschedule an… I have been trying to reschedule an existing repair but the AI person will not let me without paying a fee which I already paid.

HANIF IS AN EXPERT Hanif was prompt. He had analyzed the issue with my fridge prior to arriving. My fridge has been nonfuctional for 6 months. He came right in and took ownership of the issue. Knew exactly what was wrong. He had the part on his truck so no long drawn out ordering of parts or having to wait two weeks for a return visit. He guaranteed he could fix it and THAT HE DID!!! My fridge is cooling and even making ice. Something no other tech has been able to do since October 2023. Hanif is personable and an expert in the art of diagnosis and repair. DEFINITELY A GREAT ASSET to Sears.

I have had the Sears Home Warranty for over 5 years I have had the Sears Home Warranty for 5 years. Some times troubles, but this was during Covid. The Sears Techs were here to help during this time, and since then as well with my appliances. If needing to reschedule, would let me know.. Otherwise, the professional people being scheduled for the work to be done on my dishwasher and refrigerator has been worth the monthly payment. thank you

Excellent Repaitman I really appreciated Jonathon fixing my washing machine. While repairing it, he noticed the fill hose was starting to leak. My husband went out and got another set and Jonathan replaced them. I asked him to let me know when I could clean behind the washer. I just had knee replacement surgery and am having to use a walker. Jonathon told me he had already cleaned up behind it. What a lovely gesture of kindness that was! He also cleaned up the floor of my laundry room before they left. Jonathan also was very proactive in letting me know when he would arrive to start my repairs.

Harold was very knowledgeable and… Harold was very knowledgeable and thorough. He diagnosed the ice maker dispenser problem correctly, ordered the right part and his repair was perfect. We are back in business for fixing Mama's drinks!! He made sure the water dispenser was operating correctly as well.