Refrigerator Repair Wahidullah was polite, professional, and very nice. He seemed to know his job very well and answered any questions we had. He is a top-notch technician and an invaluable asset to the Sears Home Services team. He is someone Sears would be wise to keep as a technician. If we need service again, I will demand Sears send Wahidullah to fix our problem. He has been one of the best technicians we have had.

Difficult to cancel if you need to. Update: I was finally able to reach a live agent who said he would cancel and there would be no charge. I don’t yet have confirmation, but one can hope. The current rating is an average of my most recent experience (5 stars— Thank you, Pablo!) and the many, many prior attempts, reported earlier as follows: I want to give less than 1 star! It’s impossible to cancel the appointments. I’ve been trying for three days and have called 10 different numbers. I even spoke to a couple of people, who proceeded to pass me along to computer menus going nowhere. I truly regret that honest workmen (women?) will arrive and find no one available! Website efforts will only get error messages! Just awful! P.S. I continued to get notifications of upcoming appointments even after cancellation, so waited again to text with a “live agent,” who assured me that I can ignore these notifications. If all goes as promised, I will delete this review and trust that the problems are due mainly to website issues.

Excellent Repaitman I really appreciated Jonathon fixing my washing machine. While repairing it, he noticed the fill hose was starting to leak. My husband went out and got another set and Jonathan replaced them. I asked him to let me know when I could clean behind the washer. I just had knee replacement surgery and am having to use a walker. Jonathon told me he had already cleaned up behind it. What a lovely gesture of kindness that was! He also cleaned up the floor of my laundry room before they left. Jonathan also was very proactive in letting me know when he would arrive to start my repairs.

Your service was unbelievable Your service was unbelievable. In quite a short amount of time you were able to diagnose and repaired my appliance! Quite remarkable... again, thank you so much for your services.

Extremely disappointed If I could leave zero stars, I would do so. I scheduled a repair appointment for the afternoon time slot. I took the afternoon off of work. I waited. I waited some more with notifications through text that my technician was two stops away, then one stop away. At 4:51 (the time frame is between 1 and 5) I receive a call that the technician is unavailable and my appointment must be rescheduled. Excuse me? I realize times are different now and workers are getting harder to find, leaving those who are working over-burdened… but you couldn’t notify me sooner? Highly unprofessional, terrible customer service.