Great customer service!!! The dryer drum stopped turning and I was hoping our technician dispatched, was Scott (since I had previous great service with him and Sears Home Services). And, I was not disappointed. He found the broken belt and had it replaced in no time. He was used to the complicated removal of parts to get to replacing the belt. This comes with knowledge and experience. He also has a great personality and extortionary professionalism. He can fix anything!

Harold was very knowledgeable and… Harold was very knowledgeable and thorough. He diagnosed the ice maker dispenser problem correctly, ordered the right part and his repair was perfect. We are back in business for fixing Mama's drinks!! He made sure the water dispenser was operating correctly as well.

HANIF IS AN EXPERT Hanif was prompt. He had analyzed the issue with my fridge prior to arriving. My fridge has been nonfuctional for 6 months. He came right in and took ownership of the issue. Knew exactly what was wrong. He had the part on his truck so no long drawn out ordering of parts or having to wait two weeks for a return visit. He guaranteed he could fix it and THAT HE DID!!! My fridge is cooling and even making ice. Something no other tech has been able to do since October 2023. Hanif is personable and an expert in the art of diagnosis and repair. DEFINITELY A GREAT ASSET to Sears.

Quick and efficient Quick and efficient. Showed me (and saved for me) the defective parts. Explained why it happened and had everything in his truck. Explained benefit and recommended frequency of a tune-up on the appliances. Even performed them during this visit without having to reschedule. Very pleased.

No more leak! I was super impressed with the professionalism of this technician. He took the time to explain all the issues that he found, and he was able to repair them in a timely manner. He even went so far as to discuss with me why he felt these appliances would last me a long time. I think when a technician truly cares, it comes out in the work they do. I will definitely be calling Sears home services again.